- Manages relationship with stakeholders, engineering partners & Payment Schemes to design, define, deliver, and enhance digital payments products & FinTech’s services.- Maintaining a strong relationship with regulatory, schemes & Payment service providers.- Handling payment schemes mandates, new products implementation to ensure a high-end service delivery.- Research new technologies and competitive products to develop additional product ideas and enhancements.- Design and develop new products & services that support business within agile product development environment.- Focus on achieving business targets through growing existing business and developing new business opportunities. Monitor business results of customers and anticipate challenges and take proactive measures to accomplish targets.- Develop and execute payments digitization strategy for converting cash payments into digital, for B2B payments and SMEs collections.

- Maintain operations skills consistently.- Receiving all documents for Issuing Form 4- Process internal and external transfers.- Settlement credit cards, holdovers and internal accounts.- Checking AML and report to Compliance Department.- Preparing and reviewing Payroll sheet.- Receiving and issuing bank draft for customer.- Process daily house cheques, Clearing Cheques and Returned cheque .- Responsible for cards and returned Cheques custody.- Issuance and refinance for local and foreign LGs.- Following up and handling customers standing Instructions (current, saving, and checks).- Prepare the forex transaction given by customers.- Attend to Internal and External customer’s inquiry and investigate of non-receipt of funds.

- Provides account services to customers by receiving deposit or payments, issuing saving cash withdrawals and cashing checks, resolving complaints or account discrepancies, and answering questions.- Supervised and led the Teller line and the Platform team while supporting, mentoring, and coaching team members in their professional development.- Supervised and coordinated activities of employees engaged in receiving and paying out money while keeping records of all financial transactions.- Processed 150+ customer transactions daily.- Counting and packaging currencies- Exchanging foreign currency- Promoting the bank’s products and services- Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.

- Answer calls and respond to emails.- Handle customer inquiries over the phone.- Research required information using available resources.- Manage and resolve customer complaints.- Provide customers with product and service information.- Update existing customer information.- Process orders, forms and applications.- Identify and escalate priority issues.- Follow up customer calls where necessary.- Document all call information according to standard operating procedures.

-Prepare asset, liability and capital account entries -Document financial transactions by entering account information-Responsible for Cash in and Cash out.

TriFecta APP is an application for Handmade.