• Serve as the primary technical point of contact for customers, providing high-touch support and engineering solutions to complex customer problems.• Resolved problems, performed upgrades, and maintained end user Mac Pc’s and IPAD.• Operation and configuration experience of Google Hangouts, Zoom, Microsoft Teams and Multiple A/V conferencing units.• Manage VPN connectivity and troubleshoot connectivity issues.• Managing Google Workspace environment and establish connectivity between Google Workspace and Office 365 using Jump cloud.• Handle customer inquiries and issues escalated from Tier 1 and Tier 2 Support, including but not limited to account setup and configuration, product functionality, technical integrations, data migrations, and bug fixes.• Provides ITIL Service disciplines, covering Incident, Problem and Change Management.• Serve as a Subject Matter Expert (SME) on company products, features, and services, keeping abreast of new releases and updates to provide accurate and timely information to customers.• Use strong analytical skills to troubleshoot customer issues, identify root cause, and recommend solutions that improve customer satisfaction and reduce support costs.• Escalate critical customer issues to appropriate internal teams for resolution, following up until issue is resolved and customer is satisfied.• Deploy and manage business critical applications on cloud infrastructure by using Amazon Web Services (AWS), Microsoft Azure and Office 365.• Monitoring the performance of cloud-based infrastructure, diagnosing and troubleshooting issues, and making necessary changes to optimize system performance.• Ensuring that systems are safe and secure against cybersecurity threats.• Identify process improvements and make recommendations to increase team efficiency and effectiveness.• Working on ways to automate and improve development and release processes.• Testing and examining code written by others and analyzing results.

• Provides technical support and guidance to Service Desk staff.• Direct involvement in incidents or problems (irrespective of priority) that cause service impact and acts as escalation point for incidents not being resolved in a timely manner.• Provides ITIL Service disciplines, covering Incident, Problem and Change Management.• Evaluates the existing systems and provides the technical direction to IT support staff.• Plans and implements system automation as required for better efficiency• Manage Physical & cloud-based infrastructure, including virtual machines, physical servers, storage solutions, and networking components. They ensure that the infrastructure is optimized for the hybrid environment and that it meets the organization's requirements.• Monitoring the performance of cloud-based infrastructure, diagnosing and troubleshooting issues, and making necessary changes to optimize system performance.• Deploy and manage business critical applications in cloud infrastructure like Amazon Web Services (AWS) and Microsoft Azure.• Manage and ensure that cloud-based infrastructure meets security and compliance requirements.• Develop and implement automation processes to simplify and streamline the management of cloud-based infrastructure. Managed Office 365 tenant, mailboxes and implemented security best practices for the environment.• Managed the migration of over 1000 users from on-premises Exchange to Office 365 using PowerShell scripts.• Manage user's mobile devices through our Mobile Device Management (MDM) solutions (MS Intune).

• Assist in network design and implementation.• Provide network support with a variety of operating systems.• Install and configure computer network equipment.• Maintain network connectivity of all computer workstations.• Provide network support to users.• Maintain servers and associated hardware, applications, services, and settings.• Develop and monitor policies for the use of network resources.• Implement and manage disaster recovery and back-up.• Evaluate and recommend security improvements and system upgrades.• Monitor network to ensure optimal performance.• Create and maintain network users/permissions.• Test release of products to minimize user impact and ensure compatibility.• Create technical support documentation for systems and applications.

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.• Monitoring and maintaining computer systems and networks.• Configure and Manage IP Telephony devices, IP Scales, IP Weight Machines, IP Attendance Machine,IP Nor, Dvr, IP Camera’s, IP Printer and Scanners etc.• Talking to staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.• Troubleshooting system and network problems & diagnosing and solving hardware or software faults.• Providing support, including procedural documentation and relevant report.• Setting up new users' accounts and profiles and dealing with password issues.• Responding within agreed time limits to call-outs.• Working continuously on a task until completion (or referral to third parties, if appropriate).• Prioritising and managing many open cases at one time.• Rapidly establishing a good working relationship with customers and other professionals, such as software developers.• Ensure timely and accurate delivery of technology products and services.• Manage multiple areas of technology and multiple departments.• Define and improve all system and network operations processes.• Create strategic goals and convert to easily implemented plans.• Manage external vendor’s relationships and services.• Managing stocks of equipment, consumables, and other supplies.• Maintaining records of software licenses.• Checking computer equipment for electrical safety.

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.• Monitoring and maintaining computer systems and networks.• Maintenance and support of High Availability Systems.• Monitoring WAN and LAN Networks to ensure smooth connectivity.• Keeping Track of Services running on different servers and generation of regular reports.• First Line of Technical Support for the Services Provided.• Troubleshooting system and network problems & diagnosing and solving hardware or software faults.• Identification, Troubleshooting, and Rectification of Issues.• Setting up new users' accounts and profiles and dealing with password issues.• Ensure timely executing of Back-ups and Restoration Policies.• Review, propose and implement improvements to overall Systems.• Ensure Compliance of Escalation Procedures and SLAs.• Coordination with Internal and External Technical Team members for resolution of issues.

• Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. microcomputers, disk drives and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems.• Sets up and configures desktop computers, peripherals and accounts assigning security Level.• Installs software and install and repair hardware and peripherals.• Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate.• Maintains systems, databases and web pages.• Tests programs.• Assists Site engineers & other staffs for their queries.• Administers user accounts.• Designs and produces basic reports.• Sets up and submits production jobs and edits and debugs computer output.• Transfers computer files between platforms.• Co ordinate with Accounts Dept related to petty cash, client invoice ,supplier cheques, payment follow up.• Coordinate all relevant departments’ activities to ensure smooth flow.

 Daily Installation and Configuration the DSL&IPTV Router, Modem and DSL Wireless Router and IPTV STB Device.  Perform LQT(Line Qualification Test) and Observe line Quality (Line Rate ,SNR, Line Attenuation, Attainable Line Rate and IP Multicasting etc) by using various devices i.e. Acterna Meter,TDR Meters,OTDR Meter.  Diagnose the DSL/IPTV circuit Problems and solve its solution with the co-ordination of (MDF,Field Lineman ,NMS of both media i.e. Copper & ONU and Other) staff.  Excellent Command on web online BNCC(Billing and customer care) software and CMS(Complaints Management System) online Software. Resolve any type of installation and connection problems coming from customers. Operate all types of modems and routers.

Responsibilities:• Provide general administrative and clerical support including mailing, scanning, faxing and copying to management.• Monitoring the company’s data entry systems.• Maintain electronic and hard copy filing system.• Open, sort and distribute incoming correspondence.• Perform data entry and scan documents.• Manage calendar for Managing Director.• Assist in resolving any administrative problems.• Run company’s errands to post office and office supply store.• Answer calls from customers regarding their inquiries. • Prepare and modify documents including correspondence, reports, drafts, memos and emails.• Schedule and coordinate meetings, appointments and travel arrangements for managers.• Maintain office supplies for department.