Currently, I am a 4-year student of Business and Information Systems at Egyptian for Science and Technology(EST), I am an IT Support Engineer at Smart Technology, equipped with a robust foundation in computer troubleshooting and post-sales support. My role emphasizes troubleshooting, network management, and security, ensuring optimal system performance.My tenure with Smart Technology and previously at Media Computer for Computers and Systems has honed my technical acumen, particularly in maintaining and securing diverse IT environments. Our team prioritizes client satisfaction through efficient problem resolution, and I thrive in contributing to a culture that values innovation, security, and continuous learning.