* Lead and manage the commercial solar projects department, including project managers, engineers, and support staff.* Develop and implement strategic plans to achieve business objectives and drive the growth of the commercial solar portfolio.* Collaborate with cross-functional teams to identify and evaluate new project opportunities, including site assessments, feasibility studies, and financial analysis.* Oversee the preparation of project proposals, budgets, and schedules, ensuring alignment with client requirements and company objectives.* Manage the project lifecycle, from initial design and engineering through procurement, construction, commissioning, and handover.* Monitor project progress, identify potential risks and challenges, and implement effective mitigation strategies to ensure on-time and within-budget delivery.* Foster strong relationships with clients, contractors, suppliers, and regulatory authorities to facilitate project success and drive customer satisfaction.

* Manage all operational aspects of the projects and supervise all operations staff.* Design and implement a variety of workforce programs to improve productivity and efficiency. Adding automated processes in routine tasks to enhance information flow within departments resulting in improving coordination and productivity.* Anticipates problem issues before they arise and takes corrective and preventive action.* Manages employee contributions and potential growth so that opportunities for greater contributions can be capitalized.* Align and manage on-field installation and maintenance teams to meet all technical KPIs.* Taking referrals from satisfied customers and reviewing any problematic commissioning reviews from the customer to ensure customer satisfaction keeps improving to the higher side.

Reviewing all installation related issues for GEPCO region.Manage end to end customers related queries for the sub region.

• Ensuring that service activities are running in an orderly manner. Supervise day to day operations and maintenance of NOC and Customer Support teams.• Maintain strong partnerships with sales teams and customers through effective communication and professionalism.• Research, Design & Implement processes not only limited to fault management, Incidentmanagement, configuration/change management, and trouble ticket management.• Maintaining field replacement unit inventory in all the regions. • Co-ordinating with regional installation teams and assisting them with new projects.• Manage communications with Corrective Maintenance and Preventive Maintenance teams on SLA and KPI fulfillment.• Escalation of Technical Product, Design and Installation issues with Engineering and QA teams.• Timely upgradation of installed systems with the latest available Softwares/Firmwares.

* Analyze and consult on implementation and troubleshooting of technology products.* Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.* Monitor and log all client communications, processing requests and documenting changes.* Discuss and report identified bugs and essential software updates on Jira platform.* Mentor and train other technical support staff on technical and procedural matters.* Test and develop resolution plans for technical problems, communicating needs to customers and supervisors.* Engaging field teams for performing system maintenance and replacement of the faulty components as per SOP.

* Monitoring systems and generating reports evaluating key performances. * Analyzing software/hardware and reporting found bugs on the Jira platform. * Conducting sanity testing on peripherals to check system performance. * Creating SOP's to enhance support response time and improve system evaluation.* Proactively solving customer complaints, ensuring assistance through to resolution.* Managing roster of shift engineers, participating in a 24x7 call-out Rota if required.

* To ensure maximum possible service availability and performance.* Fault handling and escalation (identifying and responding to faults on Huawei systems and networks, handling escalation through resolution).* Assisting proactively in upgrading system hardware and maintaining inventory for smooth operations.* Developed a complete understanding of system architecture and its monitoring platforms specifically Huawei U2000.* Participated in a 24x7 call-out Rota when required.

* Measuring the physical length and power losses of electrical cables.* Calculating voltage standing wave ratio (VSWR) using Vector Network Analyzer.* PCB construction and deconstruction (Reverse-engineering).* Spartan 3 E FPGA programming using VHDL.

Research on software defined radios(SDR) and their implementation techniques on FPGA boards. Presentation of a generic Direct Digital Frequency Synthesizer (D.D.F.S) along with its implementation on Artix-7 Nexys 4 FPGA board and output on Modelsim simulator. Following software were used: Xilinx ISE 14.3ModelSim Simulator