Abdullah Eltoukhy Email & Phone Number

Cairo, Egypt

• Helping to develop and implement a customer service policy for an entire organization
• Finding ways to measure customer satisfaction and improve services
• Managing a team of customer services staff
• Handling face-to-face inquiries from customers
• Communicating courteously with customers by telephone, email, letter and face to face
• Investigating and solving customers' problems, which may be complex or long-standing problems thathave been passed on by customer service assistants

Cairo, Egypt

• Responsible for managing In &Out furniture, Ashly furniture and Alfemo furniture call center teams
• Responsible for Coordination between Operational teams
• Respond and Manage Customer online/SMS inquiries
• Hires and provides training for new and/or less experienced customer service staff
• Compiles all customer service data requirements into reports, and analyzes results
• Monitors and evaluates customer service performance

Cairo, Cairo, Egypt

• Monitoring call center team calls to make sure that the quality standard is reached
• Follow up deposit, withdrawal and transfer requests inside branches to make sure quality standard isreached
• Follow up loans, credit cards and car loans applications to make sure that the bank procedure isfollowed
• Supervise on complaint team and get clients through call center, branch and online
• Mentoring credit card activity and get feedback on ATM different transactionNote: I was on loan as a coordinator between Sales, Operation and Risk teams

Cairo, Egypt

Manage large amounts of incoming phone calls· Identify and assess customers’ needs to achieve satisfaction· Build sustainable relationships and trust with customer accounts through open and interactivecommunication· Provide accurate, valid and complete information by using the right methods/tools· Handle customer complaints, provide appropriate solutions.