First support service that ensures all IT equipment and infrastructure is running.respond and resolve inquiries received via ticketing system, chat, and email, all in a timely and in accordance with organizational standards and Service Level Agreements (SLAs).supporting computer operating systems and applications, installation, maintenance devices, asset and inventory management.Communicate with 3rd party vendors and suppliers to ensure efficient asset management.Follow all… Show more First support service that ensures all IT equipment and infrastructure is running.respond and resolve inquiries received via ticketing system, chat, and email, all in a timely and in accordance with organizational standards and Service Level Agreements (SLAs).supporting computer operating systems and applications, installation, maintenance devices, asset and inventory management.Communicate with 3rd party vendors and suppliers to ensure efficient asset management.Follow all standard operating procedures (SOP) through the effective use of knowledge management. Show less

Configure and Administration of Cisco Switches (VLANS, Tagging/Untagging, Installation) and Welding Fiber Cables.Administration of Windows Server (Create Users, Reset Passwords, DHCP Server, DNS Server, Print Servers , Backup Servers, File Servers and Active Directory).Hospitality System ( Fidelio Suite8 – RSR System – Guest Service System ).Back Office Systems ( Micros Materials Control - Sun Systems - Solution System).Shylock Call Account System - Smart Door System and Smart… Show more Configure and Administration of Cisco Switches (VLANS, Tagging/Untagging, Installation) and Welding Fiber Cables.Administration of Windows Server (Create Users, Reset Passwords, DHCP Server, DNS Server, Print Servers , Backup Servers, File Servers and Active Directory).Hospitality System ( Fidelio Suite8 – RSR System – Guest Service System ).Back Office Systems ( Micros Materials Control - Sun Systems - Solution System).Shylock Call Account System - Smart Door System and Smart Interface with PMS).Protection Systems (Kaspersky Security Center - FortiGate - Cyberoam Firewall.Monitoring Systems (Nagios and Kiwi), Veritas Backup Exec Operations.Using VMware ESXI 6.5, NAS Storage (QNAP TS-453Be).IP Camera System and NVR Devices, IPTEL and IPTV System. Show less