Abdullah Hafidz Bin Bujang Email & Phone Number

Singapore

• Provide technical support to Takeda Shire IT Integration Project• Provide end-user technical support and handled trouble tickets from the helpdesk dealing with all manner of desktop support issues and to troubleshoot hardware & software problems and resolve printing & network connectivity issues.• Provided support for smartphones and tablets.• Assisted with Windows migration and deployment and new user computer setup.• Assisted with users, computers, and group policies management using Active Directory.• Assisted with Audio Visual equipment setup for meetings.• Worked with third party vendors to resolve related issues with hardware or software that are covered by annual maintenance agreements.

North West, Singapore

Singapore

• Involved in the installation, configuration and upgrading of any related IT infrastructure equipment during project implementation (Migration from NobleAgri Limited to CofcoAgri Limited)• Assisted with the migration from MS Office 2007 and MS Exchange to MS Office 2016 and MS Office 365 (Deployment and Support)• Oversee daily user support and other IT infrastructure matters that include researching, diagnosing and resolving server, network, hardware and software issues. (Cisco IP phones, Network connectivity, Network printers, Polycom VC, Desktop & Laptop clients, Tablets and Smartphones, Client applications)• Worked with Service-Now System for responding to service requests and incident managements by logging requests with IDs and resolving incidents utilizing knowledge management; containing detailed description of frequently encountered problems.• Take ownership of customer issues reported and see problems through to resolution.• Worked with Citrix Xenapp Server in supporting and delivering bespoke applications to thin clients using terminal services.• Management and Support for Datapipe/Cisco AnyConnect VPN Users.• Assisted with providing preventive and detective measures to monitor the health of the critical systems and applying patches in accordance with company procedures.• Setting up and configuring new laptops and desktops for new staff• Setting up new users and disabling expired accounts in accordance with HR requirements• Work closely with vendors to ensure project requirement is fully met.• Maintain and inventory of computer equipment and software resources

Singapore

Respond to and initiate technical troubleshooting sessions with customers (Network Administrators, System Administrators) - via phone, email and remote sessions.Interact with customers at all levels, from the very basic user to the technically advanced from all regions - APAC, EMEA, Latin and North America.Manage and work support tickets per industry best practices utilising existing CRM systems.Effectively communicate technical information to non-technical customers.Coordinate the resolution of technical issues with Advanced Support Teams like Developers, Application Engineers and escalate issues per pre-established guidelines.Contribute to the Knowledge base and community website that is open for all Solarwinds users.Maintain working lab systems (VMs) to facilitate reproduction of customer issues.Supported products: NPM (Network Performance Monitor), Dameware Remote Support Tool, Kiwi Syslog, Kiwi Cattools

Kuala Lumpur, Malaysia

Assist with the implementation of new computers and network systemsAssist in IT projects, system integration and outsourcingPerform on-site system administration, installation, configuration, troubleshooting and testing for Microsoft Windows Servers and business application servers at customer premisesCollaborate with vendors to resolve interoperability issuesMigrated e-mail solution to Google Apps resulting in increased performance, reliability, and feature set gain.Responsible to follow up and work closely with customers on their IT infrastructureResponsible for documentation for system projects and maintenance for customersAlso involved in Creative, Technical and Digital Marketing Consultancy workAdvise clients on how they can turn their website into a powerful marketing tool by utilizing Search Engine Marketing. (e.g. Google Adwords, Overture, Yahoo Search Marketing)Meet with clients to determine website goals and develop strategies for creating a strong web presenceAlso advising the clients on the different types of content management systems available (e.g. Joomla, Wordpress, SilverStripe)Designed and programmed standards based websites for small to medium sized businesses utilizing various programming languages including HTML5, CSS, JavaScript, PHP, MYSQL, RORSpearheaded adoption of new principles such as responsive design, fluid grids, and adaptive designPerforming keyword research for both SEO, PPC and marketing purposesPlanning, executing, tracking and analyzing email marketing campaign metrics including click-through, open rates and engagementDeveloping Google Website Optimizer experiments (A/B split testing and multivariate testing)Making recommendations on website user experience and usability issuesIntroduced the use of project management software (web based) to coordinate work on projects within the office and with off-site designers and clients

Singapore

Responsible for the setting up, testing and operating RFID-Based Marathon Timing SystemsMaking the different System Nodes to communicate with each other thru TCP/IPDesign the Network layout and IP address assignmentAssist in Race-Day setup, Major roles included Timing Systems deployment layout, remote connections and network configuration.Develop custom software and modules for the Timing Systems (e.g Timing and Scoring Display for Multiple Monitors)Provide system training to other staffs

Singapore

Install and configure routers, switches, firewallsInstall, terminate and test Cat (5/e/6) Ethernet cablingSetup (TCP/IP), DHCP IP Address, Network Address Translation (NAT), Firewall (DMZ), DNS, Network-attached storage (NAS)Deploy and Trouble-shooting LAN/WAN EnvironmentsConfiguration of network shares and shared devicesUpgrade firmware on network equipmentsInstallation, configuration and maintenance of Desktops and Servers for both Windows and Linux based Os (Windows Server 2003 and2008, Win XP, Vista, Win 7, Cent Os, Ubuntu, Fedora, Red Hat, Gentoo)Create domain, Active directory, Share access folder permission and Group PolicyBacking up domain controller, Backup share data Win2003/2008, Install Server Client Antivirus, Add and Remove Account ADSetup and configure Microsoft Exchange Server (Windows), Postfix (Linux)Helped resolve virus outbreak as member of a team that quickly isolated and removed virus that had infiltrated systemsMaintain and Troubleshoot desktop, server hardware equipmentsEnsured that all the software and hardware components are upgraded properlyPlanning, scheduling and implementing network hardware and software maintenance requirements and upgradesPerformed regular system backups and recovery procedures, closely following SOPs to ensure system securityMonitored night-batch job process, documented errors, performed nightly backups and troubleshoot issuesCommunicate with staff or clients to understand specific system requirementsIdentify system data, hardware, or software components required to meet user needsEvaluate current or emerging technologies to consider factors such as cost, portability, compatibility, or usabilityDocument design specifications, installation instructions, and other system-related informationProviding advice and support to all users including printing, software and hardware related issues

Singapore

Projects include Web Applications Development, Website Design, Web Hosting, SEO, Social Media and E-Commerce SystemsI was responsible for a variety of tasks including front-end development, back-end development, and user experience design.Building templates – slicing and coding Photoshop comps using hand coded HTML / XHTML and CSSMaintaining and updating live sitesServer side programming, database application developmentAssist in administrating our dedicated Cent Os Linux server, which included setting up and maintaining Git and Subversion repositories, an Apache web server with virtual hosts, and other general system administration duties.Assisting Account Executive on the technical aspects when dealing with clientsCreate web user interfaces, style sheets, templates and layouts for use in projects, product development/implementation andmaintenance-supportCreate sitemaps, wireframes (HTML/XHTML) and other architectural documents, as needed, based on firm understanding of UI andnavigation planningWorked with software development frameworks like CodeIgniter, CakePhp, Django, ROR

Singapore

Implementation/Maintenance of the New DRAM SystemInvolved in the planning of resources using the DRAM SystemInvolved in the development of several software aimed at streamlining and improving business processMS Access Database Administration

Singapore

Assist in Data Entry for Website Project for POLYCOM.com New WebsiteConceptualize requirements into creative, dynamic and rich UIEnsure site design integrity and quality controlFront-end web development and Hand-coded HTML, CSS, JavaScriptAssist in Google Analytics Management and KPI tracking

Singapore

Develop Custom Software Solutions for the company and its clientsProvides Technical Support to the Directors during their meeting with ClientsProvides Software Training to Sales and Marketing DepartmentWeb Server Administration

Singapore

Attached to PCB Manufacturing LineHandles the ENTEX Chemical Treatment MachineLearn about the process of Manufacturing Printed Circuit Boards

Diploma, Electrical, Electronics And Communications Engineering

7 O'Levels