Abdullah Hafiz Email and Phone Number

❖ To manage first level support for Out Payment Transmittal (OPT) for Petronas Station.❖ To handling all inbound and outbound call with email chat responding.❖ To document, record, response assign or escalate services request and incidentsaccording for a timely resolution.❖ To manage and standby on every week for fuel price change activity.❖ To exceed customer expectation in term of customer service and accurateinformation.❖ Work in team to achieve required KPI elements and SLA

❖To manage Thumb print machine & sync with system for daily attendance and over timeclaim ❖ To manage all the receipts that using a petty cash for a claim process.❖ To assist new staff intake in term of documentation and any form required for HRprocess especially for the salary things.❖ To assist staff PPE which is jacket, coverall, safety boot, safety glass and safetyhelmet.❖ To manage and assist staff facilities such as transportation and accommodation❖ To manage all the stationary inventory for office and site.❖ To assist of any emergencies even after a working time.❖ To manage all documents submission for staff induction in order to get their RAPIDpass.❖ To manage the documentation of requesting approval for staff check-in into thecamp inside the RAPID.

To manage staff discipline, uniforms and keeps all their record.❖ To manage and collect staff attendance and overtime form to be sent to HQ forpayment of salaries.❖ To prepare all the things needed during the meeting such as meeting room, foods,participant invitation and so on❖ To manage and update all the machine certificate for a company record.❖ To assist existing and walk-in clients/customer in inquiries.❖ To assist existing and walk-in clients/customer on documentation required beforeit can be proceeded the agreement.❖ To assist existing and walk-in clients/customer on complains (cum customerservices).❖ To make an official report after the data from the site was completed.❖ To manage the office works such as a filing report, collect and log the data from thesite to office.❖ To manage the cash flow in the office (Pengerang Branch).❖ To Make an invoice and manage the payment made by the clients.