Served as a pivotal liaison between internal staff and customers, meticulously recording incidents,requests, and queries with a focus on customer satisfaction and cost-effectiveness.● Executed IT Field Engineer responsibilities, engaging with clients to provide on-site support forvarious IT-related tasks, ensuring swift resolution of issues and minimizing operational disruptions.● Coordinated technical support through telephone and email communications, meticulously adheringto Service Level Agreements to meet and exceed customer expectations.● Facilitated seamless resolution of on-site issues for teachers and students, overseeing support forschool exams, including software updates/checks and room set-up, while maintaining electricalequipment infrastructure.● Managed and troubleshooted vDesk and Citrix Workspace, ensuring optimal functionality for bothon-site and remote operations.AWS re/Start Trainee Cloud Engineer, Generati

Familiarity with core services: EC2, S3, RDS, Lambda, etc.Basic proficiency in navigating the AWS Management Console.Understanding of creating and managing EC2-based virtualized environments, including basic knowledge of instance types, security groups, and key pairs.Basic knowledge of AWS storage, including S3 (object storage), EBS (block storage), and awareness of storage classes and lifecycle policies.Introduction to AWS Lambda for serverless architecture, including basic understanding of function design and deployment.Introductory hands-on experience with AWS databases, covering RDS and DynamoDB, with basic knowledge of configuration, backup, and optimization.Basic understanding of VPC concepts, covering subnets, route tables, and security groups, with introductory setup and management of Virtual Private Clouds.successfully developed a Space Invader game using Python, showcasing my proficiency in game development and programming with this versatile language

● Facilitate members of the public in interacting with the digital test and trace platform.Communicate clear instructions and guidance to users, or complete steps on their behalf whennecessary.● Complying with data privacy legislation (DPA, GDPR) to ensure customer information is keptsecure and confidential.● Communication skills - Overcoming language barriers by using tools like google translate tocommunicate with customers. Adapting to different needs of customers by adjusting tone, speedand diction in my voice to communicate effectively.● Worked on the frontline of the pandemic, in a challenging environment and was able to servecustomers to a high degree under extreme pressure.

Working with digital systems - confidence in handling operating systems as Race Director.Included moving customers into groups, adding and removing them. Starting and ending the race,recording any black flag offences.● Data handling- storing sensitive data onto the digital system and ensuring I comply with DPA bysigning forms to keep data secure.● Communicating with Radios - ability to ensure the standards of service were maintained aroundguest experience, and safety.● Event hosting - ability to confidently convey health and safety guidelines and tutorials tocustomers in groups of 10-20.● Used electronic point of Sales (EPOS) for client transactions, requiring accuracy and navigationskills to serve customers.

Work experience