• Supported the server side/back end aspect of client facing tools• Provided support in deletion, additions, and changes to Active Directory user accounts• Facilitated process development and updates to supporting user data in Active Directory accounts, including meeting rooms, shared mailboxes, and distribution groups• Monitored networks to ensure security and availability to specified usersMaintained integrity of the network, server deployment, and security• Provided support for managing printers and meeting resources through Google• Managed domain and user account settings.• Maintained daily back up schedule and restored from back up at times of need• Configured company servers and promoted to Domain controllers• Managed internal switches through Hyper-V• Install and configured Files server role through server manager• Prioritized tickets as per business criticality• Installed Web server (IIS) role on Domain Controllers • Added network adapters and managed NIC cards• Created and managed multiple sites and subnets through Active directory sites and services

• Handled RBC Corporate Employees’ Wireless devices, applications and personal accounts• Interacted with telecommunication service providers such as Rogers, Telus, Bell and Verizon on a regular basis to maintain wireless devices and issues regarding employee accounts• Worked closely with vendors such as world lynx, and Rogers cellular for wireless devices such as corporate I-pads, I-phones, Smartphones, Desk lines, Air cards etc• Assisted RBC corporate employees from Canada and United States with technical issues with company blackberries such as emails not being able to be received on BES server.• Proficient with RBC connect website, RBC My Marketplace, Bell Portal, Blackberry Enterprise Services, Tele-manager RBC, RBC HPSM-9 Ticketing system, Rogers BSS server, RBC IT audit page• Certified in Privileged User Security, Fundamentals of Privacy + Security Training, RBC money Laundering certified• Provided support in fast paced environment and multi tasked between devices i.e. (desk phone 6 line capability, 2-screen desktop• Created and managed internal switches, sites and subnets• Added network adapters and installed NIC cards• Promoted Servers to Domain Controllers • Created OU and used group policies to manage delegation/ user access• Setting up physical/Hyper V host machine• Mapped share folders using Command prompt & PowerShell