Deputy General Manager - Director Of Information Technology And Delivery
Current- Drive Business Expansion: Identify and execute new market opportunities, partnerships, and product lines to expand the company's presence and increase revenue in the retail and FMCG sectors.- Optimize Delivery Operations: Oversee logistics, distribution, and last-mile delivery to ensure efficiency, reduce costs, and enhance customer satisfaction across all channels.- Lead Data-Driven Decision Making: Utilize data analytics and business intelligence tools to inform strategic decisions, optimize operational performance, and drive growth across retail and FMCG operations.- Improve Customer Experience: Implement strategies to enhance the overall customer journey, focusing on service delivery, product availability, and seamless omnichannel experiences.- Support Digital Transformation Initiatives: Collaborate with the IT and innovation teams to implement digital tools that streamline processes, improve delivery efficiency, and support business expansion efforts.- Oversee Cross-Functional Teams: Lead and coordinate efforts between departments, including sales, marketing, logistics, and customer service, to ensure alignment with growth objectives and delivery excellence.- Monitor KPIs and Performance: Establish key performance indicators (KPIs) and regularly assess operational performance, ensuring targets for delivery times, customer satisfaction, and business growth are consistently met.