Abdullah Jamil Email & Phone Number

United Arab Emirates

· Lead to ensure all operations are carried on appropriately, and cost-effectively, and reduce operational costs by 15% in one year.· Improve operational management systems, and processes, and implement best practices to reduce operational cost· Purchase materials with a 10% reduced price, plan inventory, and oversee warehouse efficiency· Lead a team to achieve 100% strategic and yearly operational objectives· Manage and Prepare yearly budgets and forecasts of all departments to achieve a 15% cost reduction goal.· Oversee Recruit, train, and supervise 15 staff members.· Engage with customers directly to increase the quality of customer service

Lahore, Punjab, Pakistan

Direct the company's operations effectively to reduce 25% in OPEX and increase profitability by 38%.· Led to Recruit, hire, train, and coach over 30 staff members on effective operations, customer service skills, and health & safety standards.· Supervised to reduce cost by 15% through controls on overtime, operational efficiencies, and reduced waste. · Consistently exceed monthly sales goals by a minimum of 10 to 12% by enhancing social media footstep.· Supervise and resolve operational and administration issues and reduce order completion time by 15%· Build and enhance the company's public profile at events and exhibitions which increased the sale by 12%

Lahore District, Punjab, Pakistan

Accountable for the Operations & Maintenance of the RAN/MW network of Lahore and Kasur Areas of Telenor Network in Pakistan and achieved 99.6% availability throughout the year · Led to accomplish the monthly TCH availability in 99.8% of my area.· Led and attained OPEX savings targets by 110%.· Vendor/subcontractor management of more than 50 Employees (Engineers & Technicians) to achieve the SLA/KPIs · Supervise and complete 100% target of Telco and Non-Telco Preventive Maintenance· Resolve 98% of customer complaints well before SLA to ensure the best customer experience.· Achieving a score of 99% from Nokia’s In-house safety and health department by creating and implementing a staff health and safety standards compliance training program· Reduce customer’s (Telenor) asset theft by 50% available on sites by deploying different anti-theft solutions and activation of alarms· Coordinated with sales and RF team weekly to discuss and resolve any operational and 98% of customer complaints within SLA time.

Lahore

Part of the CBOM model (Cluster Based Operating Model) where I supervised the Operations & Maintenance of the RAN/MW network of Telenor Pakistan and realized 99.8 TCH availability in the years 2014, 2015, and 2016. · Corrective and Preventive maintenance of 500+ 2G/3G/4G sites· Accomplish the target of all cluster TCH availability (99.8%)· Accomplish the target of 100% OPEX saving · Vendor management of more than 35 Employees (Engineers & Technicians) to achieve the SLA/KPIs · Plan and Implement 100% Emergency Recovering Plans · Supervise and complete 100 % Telco and Non-Telco Preventive Maintenance.· Settle 97% of customer complaints within SLA to ensure the best customer experience.· Cluster Owner of the Month for Nov-14, April-15 and Feb-16

Lahore, Punjab, Pakistan

· Accomplished regional Network availability up to 99.999% in all Core TXN domains· Administer the Operations and Maintenance of 400+ KM Optical fiber cable with 99.9% SLA.· Supervise SIMS (System Inventory Management system), and LLMS (Leased Line Management System) database and shift the traffic from Lease line to Fiber Network to save OPEX by 12%.· Accountable for Spare Inventory pool management to resolve all technical issues within the agreed SLA of 99.9%.· Supervise 100% monthly Preventive/Corrective Maintenance (OFC & ISP).· Accountable for vendor management to achieve the agreed SLA/KPI of 99.9%.· Plan and implement 90% of Disaster recoveries for ISP & OFC networks.· Provided remote support to the O&M field teams and led them to the resolution of 100% technical issues · Provide 2nd Level Technical Support to field teams

Riyadh, Saudi Arabia

· Accomplished regional Network availability up to 99.999% in all Core TXN domains· Administer the Operations and Maintenance of 400+ KM Optical fiber cable with 99.9% SLA.· Supervise SIMS (System Inventory Management system), and LLMS (Leased Line Management System) database and shift the traffic from Lease line to Fiber Network to save OPEX by 12%.· Accountable for Spare Inventory pool management to resolve all technical issues within the agreed SLA of 99.9%.· Supervise 100% monthly Preventive/Corrective Maintenance (OFC & ISP).· Accountable for vendor management to achieve the agreed SLA/KPI of 99.9%.· Plan and implement 90% of Disaster recoveries for ISP & OFC networks.· Provided remote support to the O&M field teams and led them to the resolution of 100% technical issues · Provide 2nd Level Technical Support to field teams

Multan

Served at Nokia Siemens Network as Transmission Engineer for Telenor Project and achieved 99,9% Network availability:· Realized 99.9 % network availability of SDH microwave and multiplexers· Devise and implement 100% Core TXN Network SPOF (Single Point of Failure) Mitigation plans· 100% Traffic trend analysis to avoid dual/multiple cuts in the network and devise new plans to add Resiliency· Ensure Network Database verification with 100% accuracy and in-time delivery to internal customers (NOC/BSS/NSS).

Master'S Degree, Computer Science, 3.0 Cgpa

Education record