Customer service• providing complete information pertaining to banking product as credit card, accounts, finance and investment.• responsible of individual and corporate customers completing all necessary requests and inquiry.• control of banking credit and debit transaction.• payment, transfer, POS and salary payment "WPS"• response for customer inquiry and complain by taking the immediate action required.• delivering high quality of customer services to each and every caller and insure extra miles of• customer satisfaction.• high priority for emergency cases i.e lost or stolen cards and account fraud.• attending VIP customer with immediate action and inquiry.• operating bank systems.• maintaining and exceeding standard customer service by resolving complains to insure customer satisfaction.• adhering to policies and bank procedureHelpdesk• followup customer requests• communicate with other department to insure the necessary action takenQuality insurance• shadow with quality lien in investigation complains.• team couching providing feedback in high light errorsTeam coordinator• helping team members to understand and achieve high KPI.• manage daily huddle.• highlight weakness point individual and team work.

• volunteer in save the children funds.• volunteer in Tikyat Umm Ali in anti hunger and poverty "charity"• various voluntary activities in/outside of the UJ.• organizing several volunteer events, social and cultural rights within the university.