Collections Coordinator
CurrentContacts customers through inbound and outbound telephone calls to collect all debt prior to and throughout the life cycle of the accountsProvides specific account information to Sales team as it relates to accounts flagged as Fraud or non-serviceable to determine whether or not account is eligible for sale/serviceResponds to inquiries from internal departments or customers regarding billing & collections processes and account transactions such as install fees, late fees, credits, and equipment charges/disputesReviews, researches and resolves customer accounts that are deemed as outliers on exception reporting and adjusts accounts in accordance to the standards provided by leadership to ensure accurate billing and adherence to collections timelinesProcesses and documents credit cards and checks by phone payments when applicable, ensuring compliance with PCI (Payment Card Industry) standardsPerforms administrative tasks relating to the collection of outstanding dues by ensuring documentation is complete and accurateAssist field collection team with updating customer accounts and making sure past balances are clearedWhen engaging with customers, informs other departments of all issues that may extend beyond the purview of the position to ensure complete customer satisfactionPerform customer Id verification task by checking the internal tools and the credit bureau systemHandle Altice mobile accounts, non-pay customers and potential fraud accountsPerform KIQ verification, bankruptcy claims specialty Lightpath / Suddenlink accounts with internal tools.
