Abdullah Kocataş Email & Phone Number

Ankara, Türkiye

• Organizing and advising team to deal with high end customers and high skill level required issues.• Negotiations with engagement partners and team members (vendors, subcontractors, clients, IBMers from other functional areas) to deliver technical support that includes areas of server installation, firmware upgrades, migration and system management, specifically for big customers.• Proactive approach / quick and effective solutions to clients business needs for achieving SLA requirements and providing availability and continuity of their business.• Critical problem management process if severity 1 problems are occurred at clients.• Working as advisory point to other team members, especially for the ones assigned to big ibm customers to deal with high end systems.• Problem escalation process and collaboration & teamwork with team members & products engineer at CEE &EMEA HW/SW Virtual Front End (development level) - Performing ITIL metrics (Change Management Process in customer location) - Service solutions and integration to IBM midrange, high and enterprise storages, servers and backup products including Storwize, SVC, IBM DS8K series, Power systems and IBM tape library and autoloaders.• Dealing with mainframe (Z series) side problem determination like switch, storage, backup units, infrastructure related.• General knowledge server management, backup process and SAN area. General knowledge virtulization technology (VmWare ESXI and Microsoft Hyperv) - Effective relationship with top customers to maintain the production environment.• Effective utilization, report complementation, support sales channel and labor costing to contribute revenue, improving new ways for cost effectiveness.• Providing effective service delivery for top customers, especially Akbank as an account system services representative.

Hereke, Kocaeli, Türkiye

• Teaching C#, PHP, database management, PHP, computer hardware, ASP.NET, Microsoft office programs.• Responsible for computer department management in our school as a computer department chief.

Bachelor'S Degree, Computer/Information Technology Administration And Management

Lise, Computer Hardware Technology/Technician