• Provide advanced internal/external technical support for verity of proprietary software systems• Maintain and support Hardware/software by troubleshooting, encoding, debugging and testing of systems and editing software program functions after conducting a technical analysis then review system performance for business intelligence (BI) initiatives, including software, servers, and networks• Conduct proper documentation of software changes, network diagrams and call notes• Provide technical support for communication hardware TCP/IP Network configurations, DNS/DHCP settings and troubleshoot OSI Model issues• Used database query techniques utilizing SQL tools to manipulate data and troubleshoot database issues• Review and update prescription processing, supplemental products, drug database, pricing configuration, point of sale, scheduling reports and Configure inventory, supplier catalogs, added pharmacy products• Ensure availability of Interactive Voice Recording IVR and Refill Tele-Manager• Ensured systems availability and documented all incidences• Provided technical support for a comprehensive, integrated platform of robotics machines and dispensing equipment

• Provided code execution and monitored and maintained Data Base implementation• Created website layout/user interface by using standard HTML/CSS practices• Integrated data from various back-end services and databases• Gathered and refined specifications and requirements based on technical needs• Created and maintained software documentation, expanding, and scaling back-end site• Created and produced digital media editing and visualization to set up the back end of the organization web site and other digital media events

• Coordinated schedules for students, teachers, and instructed students and teachers in computer lab technology and software applications• Maintained computer hardware and software applications inventory for the purpose of ensuring availability of equipment and programs to enhance the instructional program• Monitored student activities in computer lab and maintain a safe environment that is conducive to learning.• Performed routine and preventive maintenance of computer lab and classroom equipment for the purpose of ensuring the availability of equipment in safe operating condition• Prepared documentation for the purpose of providing written support and/or conveying information• Troubleshoot malfunctions of hardware and/or software applications and determining appropriate action