Abdullah M. Algain Email & Phone Number

Riyadh, Saudi Arabia

My current role centres on directing the smooth running of all aspects of a gated residential and hospitality property of 3.2M m2, and 1.2M m2 landscape green area. Practically speaking, this includes controlling and reporting to the Board and executive team colleagues on multi-million-SAR revenue and net profit, together with leading the operational activity of a multi-disciplinary team of 130 staff. An important aspect of my role is to optimise costs and improve operational efficiencies, which I do by addressing delinquencies provisions; restructuring the workforce profile and skill-mix; and outsourcing selected operations to eliminate inefficiencies and improve deliverables. Results, • Directed turnaround of a loss in 2019 to multi-million-SAR profit within three years, by shaping and overseeing implementation of a bi-fold strategy to enhance business performance and embed sustainable business operations • Increased occupancy rate from 29% in 2019 to over 91% in 2023

Al-Riyadh Governorate, Saudi Arabia

The focus of this role was to represent the Chairman on numerous boards of publicly listed and privately held companies, to articulate Dallah’s interests on these companies. similarly, I facilitated a range of high-profile engagements and relationships with government officials and stakeholders in order to represent and articulate the Chairman’s interest and views. Results • Directed delivery of multiple projects for the Mohammed Bin Salman Foundation, in areas such as high-profile events, construction and others, on time, to scope and within budget

Al-Riyadh, Saudi Arabia

In this capacity, I lead and line-manage a multi-disciplinary team of 600 to implement a strategy to derive value and enhance operational performance. Results • Oversaw the implementation of new regulations allowing females to drive across all ten company schools • Increased multi-million-SAR revenue by almost double within a three-year period.• Optimized costs by delivering a digitization and transformation project to boost operational performance by implementing new regulations in all ten schools across the Kingdom, and streamlining internal processes.

Riyadh

In this capacity, I optimised the company’s scope to best meet client need by liaising with product managers and service departments, while maintaining up-to-date knowledge of emerging technical developments and technology offered by manufacturers. Results,• Invited to take up a promoted post as nationwide Customer Relationship Management Director, from an initial appointment of Head of Sales in the Western Region • Boosted annual sales profit in banking automation solutions by 35%, through identifying and converting new sales opportunities, and re-negotiating service level agreements• Enhanced client retention and satisfaction through improving after-sales client experience, as captured through positive after-sales feedback

Riyadh

This role centred on ensuring compliance with risk, reporting and regulatory requirements, which I did by overseeing and acting on the findings from audit processes, as well as defining and facilitating staff training to optimize performance and work quality. Results • Invited to take up increasingly senior positions, from Premier Customer Services Supervisor, to Credit Card Production, Area Sales Manager for Consumer Sales Finance, and Branch Manager• Played a key role in the bank’s overall business growth by over-achieving yearly targets through improving customer service to exceed branch sales targets, and increasing product cross-sales ratio