Abdullah Malik Email & Phone Number

Dubai

• As an Operations Associate, I manage key aspects of credit control, operations, and relationship management to support seamless business processes and ensure a high level of customer satisfaction. My primary.
• Ensuring timely follow-up on defaulted policies with brokers and ensure the resolution of outstanding issues at the shortest possible time.
• Maintaining and update detailed reports to monitor policy status and performance, publishing relevant information in accordance with departmental objectives.Operations Management:
• Handling all incoming queries related to policies from brokers, third-party administrators (TPAs), and customers, providing prompt and accurate responses.
• Processing policy amendments mid-term, ensuring compliance with company guidelines and regulatory requirements.Relationship Management:
• Developing and nurturing strong, collaborative relationships with key clients to enhance customer loyalty and satisfaction.

United Arab Emirates

As a Motor Claims Specialist, I serve as the primary point of contact for policyholders and claimants reporting motor claims at Sukoon Insurance. My role involves accurately capturing and inputting essential information into the First Notice of Loss (FNOL) application, facilitating a seamless claims process.Key Responsibilities:Exceptional Customer.

United Arab Emirates

Part of pilot project launched by UAE government to conduct PCR testsfor passengers arriving in the UAE.Trained new employees on PCR testing.Received certification from Dubal Heath Authority.Assist the Customer Service Representative (CSR)with a difficult case. Creating a solid CRM program to maintain and develop customers from Walk-In to Loyal/Vip Guest..

Dubai, United Arab Emirates

This was the kick start launch of their brand new SHARE application.Verify receipts and approve them.Issuing reward points to the customers.Handling social media accounts and handling any quires/technical issues the customer had on the application.

Dubai, United Arab Emirates

Responsible for the complete inventory scan & audit ERP VS (physical scan) of ordersCommunicates with other members of management anddepartments to ensure that goals are accomplishedDaily, weekly, and monthly performance reports.Couriers alocation according to number or shipments for eachoneSorting shipments into sorting bins as per area zones according to.