Abdullah Mattar work email
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Abdullah Mattar personal email
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As an Operations Manager at AMIT Learning, I lead technical teams in multiple technologies and supervise operations in five branches. I have over 7 years of experience in managing operations, customer care, fulfilment, quality assurance, and product launch for both B2C and B2B segments in the different industries.I am passionate about improving the quality through creating KPIs and metrics, setting standards, and implementing new technologies. I also have a strong background in process development, change management, and data analysis, which enables me to plan and control budgets, prepare technical proposals, and deploy new projects and processes. I hold a bachelor's degree in computer science.
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Operations ManagerBird Nest May 2024 - PresentEgypt -
Ai Llm Training SupervisorGoogle Gemini Project Nov 2023 - PresentCairo, EgyptSupervising the training of the Bard (Gemini) Arabic Language Module. Providing labeling and quality check on Arabic dataProviding reinforcement training for safety and truthfulness
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Operations ManagerAmit Learning Oct 2022 - Apr 2024Cairo, Egypt- Leading technical teams in multiple technologies - Supervising operations in 5 branches- Managing the customer care team for the B2C and B2B- Planing and controlling budget and spendings - Building and improving processes - Preparing technical proposals and act as technical focal point- Improving the quality of education through delivering TOT training, setting standards and implementing new technologies -
Operations ManagerJustpack App Jun 2021 - Dec 2022Cairo, Egypt- Overseeing the site’s operations and suggested areas of improvement and expansion. - Deployed new projects and processes as well as assessing their outcome by creating the necessary matrices. - Drive there necessary KPIs that insured quality, delivery and efficiency. - Created and continually revamped the dashboards to reflect changes in all sites which allowed for more rapid changes. -
Senior Operations SpecialistJustpack App Mar 2021 - Jun 2021Cairo, Egypt- Creating the quality standards for suppliers- Established the necessary systems for data collection in the field.- Introduced new processes to reduce operation cost through analyzing historic patterns.- Creating SOPs and enhancing business standards to enhance the customer experience.
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Operations ManagerIfix Egypt Jan 2019 - Oct 2020Cairo Governorate, Egypt- Deployed the new projects (Gadded and Corporate sales)- Oversaw the logistics for the operation team and introduced changes to ensure efficiency and maximize orders- Designed and Continuously revamped the SOPs for both the customer care and operations team- Supervised Scheduling and overtime distribution to assure delivery and reach the daily, weekly and monthly targets -
Customer Care ManagerIfix Egypt Aug 2018 - Oct 2020Cairo Governorate, EgyptDeveloped the department business standards and processes Developed the KPIs and bonus scheme Designed, purchased and implemented a call center system that enhanced the SLA, call recording and dropped calls percentage Built the social media interface, BOT and SOPsSupervised the day to day logistics, operations and escalations
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Customer Care ManagerVodafone Nov 2015 - Jun 2018Cairo Governorate, Egypt- Highlighting new system issues through analyzing commonly raised issues by customers.- Supervising multiple teams each with 8 to 12 agents- Training and developing new agents.- Heading special teams of lowest performance and achieving the highest deliverables- Performing routine 1:1 with every member of the team and using their feedback to better enhance the processes -
Business Development And SglCitc May 2013 - Apr 2015Saudi Arabia- Lead two teams that researched the telecommunication market in KSA and - Raised flags and suggested improvements in the workings of the customer service teams- Designed the anti-monopoly framework that was later introduced to ensures market stability -
Senior Technical Support SpecialistKing Fahd University Of Petroleum & Minerals Aug 2011 - May 2013Saudi ArabiaSupervised multiple teams providing support to the university staff across multiple software platforms -
Customer Support SpecialistKing Fahd University Of Petroleum & Minerals Feb 2009 - May 2011Saudi ArabiaHardware and software supportNetwork support
Abdullah Mattar Skills
Abdullah Mattar Education Details
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Computer Science
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Almethnab High SchoolHigh School Diploma
Frequently Asked Questions about Abdullah Mattar
What company does Abdullah Mattar work for?
Abdullah Mattar works for Bird Nest
What is Abdullah Mattar's role at the current company?
Abdullah Mattar's current role is Operations Manager @ Birdnest.
What is Abdullah Mattar's email address?
Abdullah Mattar's email address is am****@****.gov.sa
What schools did Abdullah Mattar attend?
Abdullah Mattar attended King Fahd University Of Petroleum & Minerals - Kfupm, Almethnab High School.
What skills is Abdullah Mattar known for?
Abdullah Mattar has skills like Customer Service, Microsoft Office, Microsoft Excel, Powerpoint, Teamwork, English, Windows, Research, Teaching, Management, Team Leadership, Java.
Not the Abdullah Mattar you were looking for?
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Abdullah Mattar
Aspiring Digital Marketer | Marketing Major At Rochester Institute Of Technology, Dubai (Rit Dubai)Dubai, United Arab Emirates -
Dr. Abdullah M. Mattar
Riyadh, Saudi Arabia -
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3gmail.com, kockw.com, le.ac.uk
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