Operations Manager
Current
May 2024 - Present
AeroLeads people directory · profile
Abdullah Mattar Email & Phone Number
Operations Manager @ Birdnest
at
BIRD NEST
1 work email found
@citc.gov.sa
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Who is Abdullah Mattar? Overview
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Quick answer
Abdullah Mattar is listed as Operations Manager @ Birdnest at BIRD NEST, based in Cairo, Egypt. AeroLeads shows a work email signal at citc.gov.sa and a matched LinkedIn profile for Abdullah Mattar.
Abdullah Mattar previously worked as Operations Manager at Bird Nest and AI LLM Training Supervisor at Google Gemini Project. Abdullah Mattar holds Bachelor'S Degree, Computer Science from King Fahd University Of Petroleum & Minerals - Kfupm.
Company email context
Email format at BIRD NEST
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{first_initial}{last}@citc.gov.sa
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Profile bio
About Abdullah Mattar
As an Operations Manager at AMIT Learning, I lead technical teams in multiple technologies and supervise operations in five branches. I have over 7 years of experience in managing operations, customer care, fulfilment, quality assurance, and product launch for both B2C and B2B segments in the different industries.I am passionate about improving the quality through creating KPIs and metrics, setting standards, and implementing new technologies. I also have a strong background in process development, change management, and data analysis, which enables me to plan and control budgets, prepare technical proposals, and deploy new projects and processes. I hold a bachelor's degree in computer science.
Listed skills include Customer Service, Microsoft Office, Microsoft Excel, Powerpoint, and 35 others.
Current workplace
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11 roles
Abdullah Mattar work experience
A career timeline built from the work history available for this profile.
Ai Llm Training Supervisor
Current
Google Gemini Project
Supervising the training of the Bard (Gemini) Arabic Language Module. Providing labeling and quality check on Arabic dataProviding reinforcement training for safety and truthfulness
Nov 2023 - Present
Operations Manager
- Leading technical teams in multiple technologies - Supervising operations in 5 branches- Managing the customer care team for the B2C and B2B- Planing and controlling budget and spendings - Building and improving processes - Preparing technical proposals and act as technical focal point- Improving the quality of education through delivering TOT training, setting standards and implementing new technologies
Oct 2022 - Apr 2024
Operations Manager
- Overseeing the site’s operations and suggested areas of improvement and expansion. - Deployed new projects and processes as well as assessing their outcome by creating the necessary matrices. - Drive there necessary KPIs that insured quality, delivery and efficiency. - Created and continually revamped the dashboards to reflect changes in all sites which allowed for more rapid changes.
Jun 2021 - Dec 2022
Senior Operations Specialist
- Creating the quality standards for suppliers- Established the necessary systems for data collection in the field.- Introduced new processes to reduce operation cost through analyzing historic patterns.- Creating SOPs and enhancing business standards to enhance the customer experience.
Mar 2021 - Jun 2021
Operations Manager
- Deployed the new projects (Gadded and Corporate sales)- Oversaw the logistics for the operation team and introduced changes to ensure efficiency and maximize orders- Designed and Continuously revamped the SOPs for both the customer care and operations team- Supervised Scheduling and overtime distribution to assure delivery and reach the daily, weekly and monthly targets
Jan 2019 - Oct 2020
Customer Care Manager
Developed the department business standards and processes Developed the KPIs and bonus scheme Designed, purchased and implemented a call center system that enhanced the SLA, call recording and dropped calls percentage Built the social media interface, BOT and SOPsSupervised the day to day logistics, operations and escalations
Aug 2018 - Oct 2020
Customer Care Manager
- Highlighting new system issues through analyzing commonly raised issues by customers.- Supervising multiple teams each with 8 to 12 agents- Training and developing new agents.- Heading special teams of lowest performance and achieving the highest deliverables- Performing routine 1:1 with every member of the team and using their feedback to better enhance the processes
Nov 2015 - Jun 2018
Business Development And Sgl
- Lead two teams that researched the telecommunication market in KSA and - Raised flags and suggested improvements in the workings of the customer service teams- Designed the anti-monopoly framework that was later introduced to ensures market stability
May 2013 - Apr 2015
Senior Technical Support Specialist
Supervised multiple teams providing support to the university staff across multiple software platforms
Aug 2011 - May 2013
Customer Support Specialist
Hardware and software supportNetwork support
Feb 2009 - May 2011
2 education records
Abdullah Mattar education
Bachelor'S Degree, Computer Science
High School Diploma
Almethnab High School
FAQ
Frequently asked questions about Abdullah Mattar
Quick answers generated from the profile data available on this page.
What company does Abdullah Mattar work for?
Abdullah Mattar works for BIRD NEST.
What is Abdullah Mattar's role at BIRD NEST?
Abdullah Mattar is listed as Operations Manager @ Birdnest at BIRD NEST.
What is Abdullah Mattar's email address?
AeroLeads has found 1 work email signal at @citc.gov.sa for Abdullah Mattar at BIRD NEST.
Where is Abdullah Mattar based?
Abdullah Mattar is based in Cairo, Egypt while working with BIRD NEST.
What companies has Abdullah Mattar worked for?
Abdullah Mattar has worked for Bird Nest, Google Gemini Project, Amit Learning, Justpack App, and Ifix Egypt.
How can I contact Abdullah Mattar?
You can use AeroLeads to view verified contact signals for Abdullah Mattar at BIRD NEST, including work email, phone, and LinkedIn data when available.
What schools did Abdullah Mattar attend?
Abdullah Mattar holds Bachelor'S Degree, Computer Science from King Fahd University Of Petroleum & Minerals - Kfupm.
What skills is Abdullah Mattar known for?
Abdullah Mattar is listed with skills including Customer Service, Microsoft Office, Microsoft Excel, Powerpoint, Teamwork, English, Windows, and Research.
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