Abdullah Mohammad Email & Phone Number

Jeddah

Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility. Uses the appropriate CTI categories for logging incidents and requests. Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude. Ensures the end-to-end customer experience and provides a single point-of-contact for the customer. Analyzes and resolves incidents and requests regarding use of application software or hardware. Logs and tracks incidents and requests from identification through resolution. Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Documents resolutions and updates self-help and staff knowledge bases. Grows general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve requests on first contact. Provides after hours and on-call support as needed. Adheres to and supports HCA IT&S standards, policies, and procedures. Maintains and protects confidentiality with regard to all aspects of patient care and employee information. Adheres to Code of Conduct and Mission and Value statements. Performs other duties as assigned

1) Accept prescriptions for filling, gathering and processing necessary information.2) Answer telephone inquiries, referring callers to pharmacist when necessary.3) Prepare solid and liquid dosage medications for dispensing into bottles and unit dose packaging.4) Greet customers and help them locate merchandise.5) Unpack, sort, count and label incoming merchandise, including items requiring special handling or refrigeration.6) Prepare prescription labels by typing and/or operating a computer and printer.