Abdullah Mohsin Email & Phone Number

Lahore, PK

Pakistan

Building a startup with a team of incredibly talented individuals, providing assistance in every aspect of the business.

Lahore, Punjab, Pakistan

-- Finance Actualization; Reporting on all cash outflows, inflows, and reconciling data for 100% accuracy. -- Processing and Verifying payments.-- Direct correspondence with vendors/Bank POCs for payment settlements and verifications.-- Taking on multiple tasks at a time to help out in company liquidation efforts.

Lahore, Punjab, Pakistan

Leading the aftersales team, which was responsible for ensuring end to end resolution on customer complaints. I was also responsible for daily/weekly reporting, building processes and workflows to improve resolution speed, accuracy and efficiency.

Pakistan

Building and Leading the written support function, which was responsible for providing customer support over non-verbal channels including emails and all social media platforms. I was also responsible for daily/weekly reporting, building and iterating processes and resolution flow on Zendesk.

Lahore, Punjab, Pakistan

- Handling inbound calls, application complaints emails and social media complaint simultaneously.- Creating daily/monthly reports- Helping building customer support processes, improving customer experience and streamlining complaint resolution- Creating template responses for emails and social media- Training new inbound and outbound agents

Pakistan

- Leading written support, creating temple responses for emails and live chat.- Setting up zendesk and making daily reports- Sole responsibility for all refund cases

Lahore District, Punjab, Pakistan

- Managed customer complaint through emails and social media, and streamlining complaint resolution.- Creating template responses for email and social media.- Sole responsibility on direct deposit payment method.