- Domain: Smart Cities- Developing and implementing quality control processes and standards.- Managing the testing and documentation team, including task allocation, and training.- Ensuring comprehensive documentation of testing procedures, results, and quality metrics.- Support the Head of Customer Success in identifying and solving production issues, providing demos, receiving change requests, and preparing minutes of meetings.- Collaborating with development teams to define quality requirements and review software specifications.- Provide support to the development team and product owners in understanding the currently implemented software and review the user stories at an early stage.- Analyzing test results and providing actionable insights to improve software quality.- Reporting on quality metrics to senior management and participating in strategic planning.

- Perform all test activities, error reporting and retesting, root cause analysis, regression, and acceptance tests.- Estimate, prioritize, and plan test activities concerning user stories, BRDs, and Figma Designs.- Create test strategy, test plan, test scenarios, test cases, and bug reports using Jira.- Monitor junior team members and work with team leadership to develop their technical and personal skills.- Continuously improving the quality, and testing process.- Create and execute automated test scripts for mobile and web.- Perform testing on multiple projects (Thaki Customer, Thaki Scan & Pay, Thaki Admin, Enforcer Application, Enforcement Admin, Financial and Operation Dashboard, Map Dashboard, Amnco Operation, Amnco Customer Portal, Customer Care Portal, Parking Management System, Parking Owner Portal).

- Domain: E-Learning- Test web and mobile platforms for teachers and students within educational applications (Teacher Portal, Admin Portal, Ashtar Application, Blended Learning Board Application for Dr. Nermein Ismail Schools).- Develop and execute automated test scripts for testing front-end functionalities.- Write comprehensive test cases and document findings in Azure DevOps.- Collaborate daily with the Scrum Master, Product Owner, and Development Team to discuss workflows and findings.- Provide insights and suggestions for improving software quality, ensuring alignment with user personas and educational requirements.

- Domain: Health Care- Analyze healthcare business needs to ensure requirements are documented and communicated effectively to the development team.- Perform end-user testing (User Acceptance Testing) after each software release to ensure compliance with healthcare standards.- Validate system behavior (applications, servers) against Software Requirements Specification (SRS) documents.- Document test results and report findings of software defects promptly using MantisBT.- Participate in weekly meetings with the development team to discuss progress and address challenges.- Provide training, orientation, and support for new employees on quality control processes, tools, and how to use the healthcare system.- Manage the healthcare management information system (HMIS) infrastructure, including software and hardware oversight.- Involve in UAT and Integration testing for medical devices with various ERP's software like (DMS, PrimeCare, and PaxeraHealth) plus E-Receipts Solution to enable the Egyptian Tax Authority.- Ensure Backup and Security going smoothly using (Sophos Firewall, and QNAP).

- Designing, configuring, and deploying servers and network infrastructure to meet healthcare system requirements.- Ensuring system security and compliance with healthcare regulations.- Collaborating with cross-functional teams to assess and prepare for new system implementations.- Monitoring system performance and troubleshooting issues to ensure optimal operation.- Documenting system configurations, processes, and procedures for future reference.- Providing technical support and training to staff on new systems and infrastructure.- Staying updated on industry trends and technologies to enhance system performance and reliability.

- Inspecting ongoing work to ensure quality and adherence to design specifications.- Coordinating with subcontractors and suppliers to schedule and manage daily activities.- Reviewing project timelines and adjusting workflows as needed to meet deadlines.- Conducting safety checks and ensuring compliance with building codes.- Communicating with project managers and clients to provide updates and address concerns.- Monitoring inventory levels and ordering materials as necessary.

- Assist customers with inquiries related to our products and services.- Resolve issues efficiently, and provide tailored solutions to enhance their experience.- Managing customer accounts, processing orders, and troubleshooting technical problems.- Maintaining a high level of professionalism and communication skills to ensure customer satisfaction.