Abdullah Muhammad Email & Phone Number

St. Louis, MO, US

Mossville, Illinois, United States

• Oversee Installation and Maintenance: Manage the installation, configuration, and maintenance of software and hardware for Windows, Linux, and MAC.
• Asset Management: Maintain comprehensive asset tracking and accountability in the assigned facility.
• User Provisioning: Administer access to business applications and network accounts to streamline user experience using Entra ID.
• Access Control: Implement user access and exit protocols within systems and applications.
• Issue Resolution: Address escalated business application and system issues to ensure uninterrupted operations.
• Reporting: Generate and deliver weekly and monthly SLA/KPI reports to management for performance evaluation.

Illinois, United States

• Ticket Monitoring: Oversaw and updated support tickets in real-time to maintain service level agreements.
• System Updates and Patching: Applied critical system updates and patches to maintain computer security and performance.
• Active Directory Management: Managed user accounts through Active Directory, ensuring proper access controls.
• Windows System Imaging: Reimaged Windows computers to restore functionality and enhance performance.
• Router and Switch Management: Administered and optimized router and switch configurations for efficient network operations.
• COPE Hardware Maintenance: Conducted routine maintenance of COPE (Corporate Owned, Personally Enabled) hardware for Android, IOS, and Nokia devices, using Microsoft Intune.

Springfield, Illinois Metropolitan Area

• Incident and Service Request Management: Provided prompt assistance with various incidents, efficiently handling service requests, and performing PC refreshes to ensure optimal system performance.
• Desktop Support Troubleshooting: Diagnosed and resolved desktop support issues, ensuring seamless operations.
• Equipment Imaging and Software Installation: Conducted imaging of new equipment and facilitated the installation of customer-specific software, enhancing system functionality.
• Asset Deployment: Spearheaded the deployment of assets throughout the client’s agency, ensuring all equipment was correctly distributed and operational.
• Hardware and Software Validation: Verified the functionality of hardware and applications, ensuring all systems performed according to specifications.
• Post-Deployment Support: Delivered comprehensive support for desktops and laptops after deployment, addressing any issues promptly to maintain user satisfaction.

Associate'S Degree, Computer Science, Junior

Technical Certificate, Information Technology

In my role as an Information Technology Specialist, I've acquired the skills to manage, troubleshoot, and oversee military computer.