Directs Logistics and events team , operational staff and oversees all operations.Arrange shipment of goods to customers, manages, and processes customers’ requests. (quotations, orders, purchase assistance, payments.Reaching to new customers and service providers and developing relations. Provide basic guidance on features and benefits, offer alternatives if needed.Check order details to ensure compliance with legal requirements. Closely follow-up of orders from and to all origins/destinations with customers & service providers, co-ordinate between e-commerce sites and customers, identify changes in requirements and demand. Follow-ups customs clearance and delivery processes,Receive customer complaints, solving problems in critical daily issues and managing exceptions.Recruit, train and onboard new local service providers in new locations around the world and review performance of local service providers/hosts regularlyproduction, right up to delivery. Responsible for all event staff, hires and trains new employees as well as provides leadership, motivation, direction and supportto current team.2. Brainstorming and implementing event plans and concepts.3. Handling budgeting and invoicing.4. Negotiating sponsorship deals.6. Handling logistics.7. Updating senior management.8. Managing branding and communication.9. Developing event feedback surveys.10. Ensure divisions and department meeting leads have solid comprehension of AD’s meeting standards and that the document is used to guide decisions that uphold the high standards of AD’s Brand. Duties include but not limited to: Working with Corporate Marketing, division and department meeting leads to create consistency while still ensuring that the uniqueness of each division is respected.11.Collaborating with meeting leads on developing consistency in post meetingsurveys to enable composite reporting of overall results.12 Drive continuous improvement by identifying and addressing underperforming elements.

• Management responsibilities include, & was not limited to: hiring, terminations,coaching, training, recognition and rewards, performance evaluation and management,discipline, addressing employee concerns and staff productivity • Plans, organizes, staffs, directs and controls specific day-to-day operations within the station or hub•Responsible for assigning and managing employees to ensure the safe and efficientsortation of packages through the facility, minimizing operational cost and maximizingoperational quality, including the movement, tracking and administration of trailers (inconjunction with the linehaul department as applicable) • Analyzes operational performance through direct observation, interpretation of reports and collaboration withothers. Determines opportunities for improvement of key metrics and executes actionplans to achieve results • Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals •Participates in the development of and responsible for administering company employeerelations strategies, including maintaining the confidentiality of such material andmatters • Participates in the development of and responsible for administering companysafety strategies and programs • Investigates, resolves and/or escalates customerservice issues, as appropriate • Responsible for training new employees regarding jobduties and performance expectations and ensuring compliance with organizations policies,procedures and other training requirements, including but not limited to training relatedto quality assurance, SWAK, hazardous materials, and dock safety • Mentors and develops critical skill sets in lower level

Working as Operation Support & Customer service Agent Lead in Etihad Airways Engineering and Presidential Flight Airport Hub Facility by performingduties related to customer service which includes interacting with internal and external customers at all levels.2. Performing defined Reception counter R.O.C. duties by accepting & processing packages from customers ensuring that all procedural & security checks are completed.3. Paperwork audit, package handling, labeling,scanning, correct payment method etc.4. Supports the manager in achieving operational goals by performing additional complex level duties or by coordinating specific activities.5. Such as handling corporate biggest account Etihad Airways corporate account, Presidential Flight corporate account for all outbound & inboundshipments providing excellent customer service & assisting them with their queries.6.Supports less experienced Agents with complex or non-routine transactions.7.Maintained store facilities to ensure smooth functioning - Made arrangements and placed orders for new stock and supplies whenever necessary.8. Responsible for upkeep of various appropriate records of shipments & materials received.9. Received deliveries of everyday shipments and ensured that all the shipments supplies were in proper order- Sorting & stored the supplies andshipments received in their designated place to avoid time wasted searchingfor items and general confusion.10. Arrange deliveries as per the demand of the customers and maintain records of payments.11. Reported to teamleader & manager on a regular basis regarding the need/demand of items so that the future orders could be placed accordingly.12. Monitored the functioning of the stationequipment and reported problems and failures to the Upper Management.

Job Responsibilities:1. Arranging and coordinating deliveries to our business premises and also customer's homes.2. Dispatch Driving vehicles on scheduled routes topick up and then deliver stock. Completingthe correct documentation when booking goods in & out for delivery Maintaining the delivery vehicles cleanliness both inside and out.Verifying the contents for delivery against delivery papers.3. Assisting to identify new leads andgenerate new business opportunities.4. Responsible for the accuracy and safety ofall loads carried. reporting any mechanicalproblems of deficiencies with the van. Completing vehicle inspection including: gas, oil, water, tires and lights.5. Communicating effectively with customersto build strong working relationships.Customer Experience -Provides professional & efficient services relating to the delivery & pick- up (by vehicle)of customer packages. whilst ensuring thatall FedEx & legal requirements relating to thesafe & secure movement of packages are met.Performs all activities without compromisingsafe working/driving practices. PackageHandling - Performs physical loading/unloading oftrucks/containers & sortation of documents&/or boxes, ensuring accurate completion within defined time frames.6. Vehicle Checks - Performs defined pre &post trip vehicle checks.7. Monitoring Sort Operations - Performsaccurate and timely monitor of AM sort andpreparation of documentation for processing/mailing.Includes pulling relevant documents frompackages, verifying content,performing a controlled hand-over of exceptions.