Abdullah Munir Email & Phone Number

United Arab Emirates

United Arab Emirates

As a Sales executive at Sharaf DG, my role is pivotal in ensuring an exceptional customer experience and driving sales growth within the dynamic retail environment. My primary responsibilities revolve around engaging with customers, fostering strong relationships, and providing top-notch customer service.My role involves proactively approaching customers as they explore the store, assisting them in finding the products that best meet their needs. Through effective communication and product knowledge, you help customers make informed purchasing decisions, enhancing their shopping journey and satisfaction. This involves not only showcasing the features and benefits of different products but also understanding individual preferences to offer tailored recommendations.Relationship building is a cornerstone of your position. I'm tasked with creating lasting connections with customers by actively listening to their requirements and preferences. By doing so, I can personalize their shopping experience, making them feel valued and understood. This personalized approach not only increases the likelihood of making a sale but also contributes to building a loyal customer base.

Lahore, Punjab, Pakistan

As a Customer Support Representative at Serve Human Global I played a pivotal role in delivering exceptional service and ensuring customer satisfaction. Over the course of my employment, I gained valuable experience in handling various customer inquiries, resolving issues, and providing product information to a diverse client base. We provide SEO services to the small businesses in USA, developing websites for them and doing optimization on Google search engine.

Lahore, Punjab, Pakistan

Co-founder of Cheesemill, e-commerce trading business specializing in premium cheese and baking products. Played a vital role in launching and developing a company, focusing on business strategy, supplier partnerships and customer acquisitions. Successfully established Cheesemill as a prominent player in market, driving revenue growth and building a strong brand presence.

Lahore, Punjab, Pakistan

As a customer service representative and chat assistant at Careem, a campaign in Abacus consulting, I was responsible for ensuring a positive and seamless experience for our riders and drivers. I managed a high volume of incoming calls, emails, and chat messages from customers. I addressed their queries, concerns, and complaints in a prompt and professional manner. I actively listened to their issues, demonstrated empathy, and provided appropriate solutions to ensure customer satisfaction. When faced with challenging situations or dissatisfied customers, I remained calm and composed. I utilized my de-escalation skills to address complaints and diffused tense situations. If necessary, I escalated issues to supervisors or relevant departments to ensure swift resolution and prevent future occurrences. Overall, my experience as a customer service representative at Careem involved effectively managing customer inquiries, resolving issues, ensuring high-quality service, and contributing to the continuous improvement of the company's customer experience.

Lahore, Punjab, Pakistan

As a customer support executive in Telenor campaign of Abacus consulting, i played a vital role in delivering telecommunication Service to clients. I handled customer's inquiries and problems and provided technical support. I also provided services in sales of that company.