- Conducted detailed manual testing of new features and modifications across 5-6 ERP sites, collaborating closely with developers to ensure software quality.- Performed API and UI testing to validate backend functionality and ensure consistency across user interfaces.- Played a key role in managing the testing process, ensuring that all issues were resolved on staging and backup servers before deployment.- Focused on identifying and documenting bugs using Excel and Jira, providing clear replication steps and comparisons of expected vs. actual outcomes.- Led iterative testing cycles to ensure system stability and seamless integration prior to releases.- Collaborated with cross-functional teams, managing complex release workflows to minimize downtime and enhance overall software performance.

- Identified, documented, and tracked bugs using JIRA and Clickup.- Collaborated with developers, designers, and project managers in a cross-functional team to ensure in-house quality procedures, standards, and specifications.- Reviewed system specifications to identify potential test areas, executed manual test cases, and analyzed results for product functionality and specification adherence.- Created detailed logs for testing phases and defects, providing clear records for analysis and reporting bugs to development teams.- Conducted post-release testing to validate product stability and performance, maintaining high-quality standards.

- Monitored system integrity and availability of hardware and server resources.- Resolved technical issues and provided expert solutions.- Utilized ticketing systems such as ServiceNow and Zendesk for efficient support management.- Collaborated with IT teams to troubleshoot and resolve complex technical issues.- Provided technical guidance and support to end-users.- Conducted system maintenance tasks and contributed to the implementation and testing of new systems.