- Managed social listening activities for all PepsiCo brands : Pepsi, 7up, Lays, Cheetos and Kurkure- Proficiency in consumer intelligence tools like Sprinklr and Digimind Social, monitoring and analyzing conversations containing portfolio branded keywords- Crafting social listening tactics and generating audience insights to assist in digital planning and strategy- Strong understanding of digital platforms and their capabilities for tracking and reporting on relevant metrics.- Proven ability to track and identify key influencers and industry leaders- Identifying and managing crisis situations for PepsiCo brands and recommend appropriate defusing strategies to counter impact- Ability to convert data into actionable insights via sentiment analysis and producing key themes and top topics.

Subsidiary of NN Technologies• Supervision and oversight of assigned projects, mainly Botsify Inc and Caterwings UK• Achieved 70% increase in primary KPI for Caterwings UK• Analyzed team performance and identifying key issues using CRM tools including HubSpot, Zoho Analytics and Slack

I was handling appointment setting function for eKomi - The Feedback Company.• Conducted pre-scheduled B2B product demonstrations to secure new deals and client relationships• Supervised correspondence and cadence with an existing portfolio of customers and stakeholders• Trained and developed new recruits as consultants for eKomi Holding GmbH and Reputami GmbH• Ensured sales pipeline data and record keeping of metrics using CRMs like Salesforce and BpmOnline• Developed and scaled the sales team from 2 to 15 members with individual goals and objectives aligned

Worked as an authorized consultant for eKomi -The Feedback Company.

• Conducted product demonstrations of eKomi.com utilizing unique sales and marketing integrated solutions • Business correspondence and business development via email, phone and LinkedIn tools