Current Responsibilities: • support and ensure that all IT Services are up and running in his assigned sites as per the IT policies and guidelines •Support the agreed IT service provision by ensuring the accessibility and availability of the IT organization and by performing various supporting activities.•Providing centralized monitoring and control activities, usually using an Operations Bridge or Network Operations Centre. Event Management is a process carried•Ensures effectiveness and efficiency in delivery and support•Provide stability in Service Operations, allowing for changes in design, scale, scope and service levels.•Help plan, implement and maintain a stable technical infrastructure to support the organization’s business processes through:• The use of adequate technical skills to maintain the technical infrastructure in optimum condition.• Swift use of technical skills to speedily diagnose and resolve any technical failures.•Supporting operations through new models and architectures such as shared services, utility computing, web services and mobile commerce•Continual Service Improvement•Enable organization to improve the quality of management decision making by ensuring that reliable and secure information and data is available throughout the service lifecycle in time •Support the overall Business Continuity Management by ensuring that the required IT infrastructure and the IT service provision can be recovered within required and agreed business time scales•Restore normal service operation as quickly as possible and minimize the diverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained• build, configure, test and deploy quality Releases into operation in the most efficient manner while also minimizing disruption to the business and customers.