• organizing meetings• arranging appointments• typing• booking transport and accommodation• ordering stationery and furniture• dealing with correspondence, complaints and queries• preparing letters, presentations and reports• supervising and monitoring the work of secretarial, clerical and administrative staff• managing office budgets• liaising with staff, suppliers and clients• implementing and maintaining procedures/office administrative systems• delegating tasks to junior employees• organizing induction programmes for new employees• ensuring that health and safety policies are up to date• using a range of software packages• handling staff recruitment and appraisals• attending meetings with senior management• keeping personnel records