It Consultant At Dg Sante - European Commission
CurrentExternal Consultant for DG SANTE, Health and Food Safety - European CommissionApplication Support Agent / IT Customer Service / IT ticketing systemE-Submission Food Chain platform (ESFC)EU Pesticides Project : Plant Protection Products (PPP)Food and Feed Information Portal Database (FIP)European database on medical devices (EUDAMED) European Reference Networks (ERN)Clinical Patient Management System (CPMS)Knowledge Base in ServiceNowTools:-E-Submission Food Chain platform-Food and Feed Information Portal Database-Pesticides-European database on medical devices -European Reference Networks -Clinical Patient Management System -SAAS - Authorization system-SMT Service Manager, Ticketing system-Confluence & Jira-ServiceNowTasks:-Applications Support for ESFC, FIP, PPP, Eudamed, ERN and 40 apps-ServiceNow ticketing system and documentation-Knowledge Management: producing articles in ServiceNow-Testing applications-Support in Level2