Abdullah Refaie Email & Phone Number

Qesm 1St Nasser City, Cairo, Egypt

• Coordinate with agencies for new leads• Keep record of all leads and their attendance• Conduct daily DAs training• Schedule Trained DAs in hubs for DRun• Create access for DAs• Sanction DAs as per house rules• Share a daily report with the line manager as per assigned projects• Issue and manage kit inventory• Communicate/engage with DAs as per assigned projects• Call DAs/Follow up for any flagged compliance issues• Daily Deep dive for PG DSAT/ODS DSAT• Attend daily emails, and take action to close it• Coordinate with colleagues on different projects• Support the DXP on any projects

10Th Of Ramadan, Sharkia, Egypt

• Create and cultivate a safe working environment by identifying safety opportunities across work area• Manage and train Associates to help deliver the best service for our customers• Ensure that customer orders are fulfilled in line with quality and safety guidelines• Continuously provide critical shift related information to frontline management and operators• Adjust labor allocation throughout your shifts to meet and exceed plans and forecasts• Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training• Help solving logistics and supply chain challenges through data analysis, innovation and process optimization

Ismailia, Al Isma'Iliyah, Egypt

As a branch manager i communicate and coordinate with internal and external parties to ensure timely action to the customerMonitor operations team members to ensure that the full outbound cycle is done in using safe practicesManage schedule and shifts of all the team members to ensure the availability of adequate staffingPrepare and control outbound performance analysis for the warehouse staffGenerate and handle all receiving shipments tokens by back office and making the shipment ready for collectionAssist ad hoc project as assigned

New Cairo, Cairo, Egypt

Responsible for L2 support for riders support* Deliver high-quality service across multiple support platforms (email, chat, phone).* Using multiple support tools with ability to reach for appropriate source of data and knowledge (payment tools, salesforce)* Solving complex Level 2 problems and addressing unsatisfactory experiences while showing empathy even to frustrated users * Create loyalty among new users and get our early adopters * Triage issues and escalate them when necessary.I also was engaged in projects and development opportunities- learning new knowledge platform - Salesforce- creating saved replies to speed resolution of repeating cases.- flagging bugs and errors that faces most of riders while riding with Uber in order to handle it Asap.- updating the knowledge base.

6Th Of October, Al Jizah, Egypt

Handle customer requests/issues/questions in a professional manner and strives to deliver a first time resolution service.* Meet defined KPIs including NPS and sales.* Process transactional activities in line with Vodafone standards, policies and processes.* Provide accurate and timely information by fully investigating all customer enquiries, using all available equipment and applications to ensure that incidents and problems are resolved efficiently and within SLAs.* Exchange information effectively, to direct customer requests/issues/questions/complaints to the relevant teams for action (eg to activate services, solve claims and complaints, apply discounts)* Use time proactively and efficiently to deliver on service targets;* Provide feedback and suggestions to develop and improve customer experience in respect of call trends / drivers;* Effectively interacts with stakeholders where necessary, to assist with efficient query/complaint resolution;* Act as an advocate of Vodafone, protecting the reputation by following Vodafone's Brand Tone of Voice.* Perform other job-related duties or tasks defined by the supervisor or resulting from assigned agendas;