Managing 7 managers and 20 team leaders • Supervise, Coordinate and Control the KPIs management methodology to guide the O&M team to achieve required targets and meet aggressive network availability. • Constantly analyze the performance of teams and their KPIs indications, in order to early identify root causes of degradations.• Setup, develop and refine processes between intersections to can defeat any KPIs degradation.   • Calculate & Negotiate Penalties according to pre-defined schemes and control it till finalizing its result.• Minimize the penalties throw KPIs enhancement plans and workshops.• Review customer contracts, and define the gray areas and ways to avoid penalties.• Translate the customer scope of work to match subcontractor contracts.• Make a penalty mechanism for subcontractors to reach customer KPIs and get their satisfaction.• Provide all support to all teams to explain the weak points they have against the contract.• Participate in the transition period to avoid any gray areas in new contracts and settle the standard of KPIs and SLAs.• Issue POs, audit all applying steps from the suppliers and track their actions.• Manage acceptance, variances applied on POs, and canceling amounts.• Calculate KPIs for suppliers, negotiate the result apply penalties.

Managing 12 technical engineers 24*7 surveillance   • Lead the team to minimize the impact of service failures and minimize downtime violations on the Network.• Drive technical teams to resolve network issues to can achieve MTTR (Mean Time to Repair).• Lead the team to coordinate with all involved teams to put the sites on air before breaching its SLA (Service Level Agreement). • Provide technical reports and archive all incidents that happened that let us make statistics and analyses for incidents so as to avoid any repetitive problems.• Report operational achievements and progress to the customer on a regular basis including statistical analysis and improvement of action plans. • Develop, set up, and refine processes, procedures, and system requirements then lead their drive implementation phase to meet customer satisfaction.• Responsible for team attendance and workflow delivery.• Interface team with customers and attended all meetings with them.    • Setup processes to make a clear definition between helpdesk and all concerned teams (internal and external).• Make regular updates for our process to enhance our way of work to achieve more success.• Enhance members’ skills by giving training and sessions.  • Manage day-to-day operation to the grantee that contract scope is delivered.• Coaching, making assessments, evaluating, and motivating team members.

Managing 12 technical engineers 24*7 surveillance   • Lead the team to minimize the impact of service failures and minimize downtime violations on the Network.• Drive technical teams to resolve network issues to can achieve MTTR (Mean Time to Repair).• Lead the team to coordinate with all involved teams to put the sites on air before breaching its SLA (Service Level Agreement). • Provide technical reports and archive all incidents that happened that let us make statistics and analyses for incidents so as to avoid any repetitive problems.• Report operational achievements and progress to the customer on a regular basis including statistical analysis and improvement of action plans. • Develop, set up, and refine processes, procedures, and system requirements then lead their drive implementation phase to meet customer satisfaction.• Responsible for team attendance and workflow delivery.• Interface team with customers and attended all meetings with them.    • Setup processes to make a clear definition between helpdesk and all concerned teams (internal and external).• Make regular updates for our process to enhance our way of work to achieve more success.• Enhance members’ skills by giving training and sessions.  • Manage day-to-day operation to the grantee that contract scope is delivered.• Coaching, making assessments, evaluating, and motivating team members.