1. Optimization and maintenance of voice communication services in the Network Operations Center (NOC).2. Ensuring uninterrupted, high-quality VOIP and SMS services for clients.3. Leveraged expertise in implementing proactive monitoring protocols to swiftly identify and resolve potential network disruptions, resulting in minimal downtime.4. Collaborated seamlessly with cross-functional teams, including network engineering, service providers, and vendors, to resolve complex network issues and enhance voice network performance.5. Demonstrated proficiency in network capacity planning, facilitating the smooth onboarding of new voice services and seamless expansion of network capabilities.6. Actively maintained network security measures, ensuring compliance with industry regulations and safeguarding voice communication from potential vulnerabilities.7. Developed comprehensive documentation for network configurations, changes, and troubleshooting activities, contributing to streamlined operations and effective incident resolution.8. Regularly generated reports on network performance and incident resolution, offering valuable insights for decision-making and future network enhancements.9. Committed to ongoing professional development, staying updated on the latest voice technologies, trends, and best practices.

Respond to customer queries in a timely and accurate wayIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Update internal databases with information about technical issues and useful discussions with customersMonitor customer complaints and reach out to provide assistanceProviding prompt, efficient, detailed, customer-oriented service to customersWorked with customer support peers across the board to ensure a consistent and high-quality level of supportActively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experienceClosely working with the team to drive the resolution of issues for customers

Fixed and Wireless Access Ops

A compnay which provided consumers with milk and other dairy products through retail as well as whole sale.

As a Data Quality Agent/Transcriber for Car Sales, I played a crucial role in upholding the integrity of data within the realm of car sales. My primary responsibility revolved around meticulously transcribing and organizing essential information tied to vehicle sales transactions. By ensuring data accuracy and reliability, I contributed directly to the effectiveness of the sales process, benefiting both sales teams and customers.