Utilize marketing channels to promote the brand's positive reputation.Provide regular reports on key review metrics, including overall ratings, sentiment analysis, and trends over time.Provide accurate forecasting to assist with production and inventory planning.

• Mentored and guided emerging talent within Daraz.• Shared industry insights and trends to keep mentees competitive.• Developed personalized career plans for mentees.• Enhanced leadership skills and provided constructive feedback.• Facilitated networking opportunities and connections.• Monitored and tracked mentees' progress.Proud to have contributed to the growth and development of future e-commerce leaders at Daraz.

• Provide exceptional customer support via phone, email, and live chat.• Mastered Daraz's product offerings to offer accurate information and recommendations.• Resolved complex customer issues, ensuring satisfaction.• Collaborated with cross-functional teams to improve operations.• Consistently exceeded performance targets and maintained high-quality standards.• Engaged in ongoing training and development to stay updated on industry trends.Proud to contribute to Daraz's mission of enhancing the online shopping experience. Open to networking and opportunities in the e-commerce and customer service field. Feel free to connect!

• Providing exceptional customer service to OLX users through various channels, including chat, email, and phone.• Resolving user inquiries, concerns, and issues promptly and effectively, maintaining a high customer satisfaction rate.• Collaborating with cross-functional teams to address complex user problems and ensure timely resolution.• Assisting users in navigating the OLX platform, including posting ads, searching for products, and managing their accounts.• Identifying and reporting technical issues and bugs to the relevant teams for quick resolution.• Consistently meeting and exceeding individual performance targets and service level agreements.• Contributing to process improvement initiatives to enhance the overall customer support experience.• Keeping up-to-date with OLX's product updates and policies to provide accurate and relevant assistance to users.