Ibx Customer Operations
CurrentRacks and stacks customer equipment in a critical facility environment, ensuring uninterrupted service for the data center.Proficient in reading and implementing installation plans provided in Visio Drawings and spreadsheets.Skilled in installing circuits requiring advanced fiber terminations with precision and expertise.Prioritizes work from the Tickets queue to ensure alignment with commit times, maintaining seamless operations.Collaborates with the networking group to… Show more Racks and stacks customer equipment in a critical facility environment, ensuring uninterrupted service for the data center.Proficient in reading and implementing installation plans provided in Visio Drawings and spreadsheets.Skilled in installing circuits requiring advanced fiber terminations with precision and expertise.Prioritizes work from the Tickets queue to ensure alignment with commit times, maintaining seamless operations.Collaborates with the networking group to troubleshoot and resolve switched, multiplexed, and media converted circuit issues promptly.Works closely with customers to address concerns and solve issues, ensuring customer satisfaction.Installs, tests, and modifies cross-connects per SOPs with meticulous cable management of coax, fiber, twisted pair copper, and intra-building connections.Maintains detailed written records of all work activity for accountability and future reference.Designs and leads cage and infrastructure modification projects to optimize facility performance.Able to work night shifts (7PM to 7:30AM) for six months out of the year in a 365/24/7 environment.Capable of performing all essential job functions, including walking, standing, bending, stooping, climbing, lifting heavy equipment/items up to 50 pounds, and manual dexterity.Flexible to work days, nights, weekends, and holidays as needed to support customer happiness through timely and precise order execution. Show less
