✅Operations Management & Digital Marketing: Oversee end-to-end operations, including documentation, tenders, and trade. Manage international and local sales while collaborating with hospitals for procurement and driving digital marketing initiatives.✅Quality Control & Shipment: Ensure top-tier quality control for biomedical equipment and instruments, managing the complete shipment process effectively.✅Team Leadership: Lead and train a high-performing team to achieve operational excellence.✅Client Relations: Establish and maintain strong relationships with clients, handling communications to ensure satisfaction.✅Complete Operations Oversight: Manage all aspects of operations, sales, and marketing for sustained growth.✅International Collaboration: Collaborate with global partners, representing the company professionally.✅Tender Documentation & Feasibility Reports: Prepare detailed tender documents and feasibility reports to support informed decision-making and project success.✅Work Order Management & Team Training: Create structured work orders for project alignment and timely delivery. Conduct training sessions to develop and upskill employees.✅Audit Reporting & Research and Development: Develop audit reports to ensure compliance and continuous improvement, while conducting research and development in various operational areas.

As an operations supervisor at Gerry's International, I was responsible for overseeing the day-to-day operations of the visa application center. This included managing the visa process from start to finish, ensuring all necessary documents were submitted and coordinating biometric data collection. I also had the opportunity to engage with clients, providing them with guidance and assistance throughout the visa application process. In addition to client interactions, I worked closely with the Canadian Embassy to ensure the smooth processing of visa applications. This involved maintaining effective communication channels, addressing any concerns or issues that arose, and collaborating to meet the required timelines. One of my key achievements in this role was implementing operational improvements. I analyzed existing procedures and identified areas for enhancement, streamlining processes to ensure greater efficiency and effectiveness. This not only improved the overall customer experience but also optimized the center's productivity. Throughout my tenure, I prioritized exceptional customer service, striving to exceed client expectations at every opportunity. I maintained a high level of professionalism and empathy, understanding the importance of each individual's visa application journey. Overall, my experience as an operations supervisor at Gerry's International provided me with valuable insights into the visa application process and the importance of efficient operations.✅Oversee efficiency of operational processes✅Supervise and train employees✅ Participate in strategic planning and goal-setting forDepartment.✅Analyze requirements and applicants needs✅Research methods to improve operations✅Monitor and report on department performance✅Provide administrative & HR support✅Ensure compliance with company policies and regulations.✅Follow up on employee and applicants feedback,

✅Negotiates prices with customers.✅Builds and maintains relationships with customer. ✅Develops a purchasing strategy.✅Manages other members of the purchasing team. ✅Maintains records of cars ordered and received