Currently participating in a training program supervised by MCIT Egypt, aimed at equipping trainees with professional digital marketing skills.The program covers content strategy development, social media marketing, Google Ads, mobile marketing, CRM, and more.It includes hands-on projects and freelance work to prepare participants for real-world marketing challenges.

Engaged in a program focused on essential freelancing skills, including personal branding, business English, effective client communication, and more.I am developing critical soft skills for engaging with diverse clients and receiving coaching on building a professional portfolio and leveraging freelancing platforms.

• Act as the primary point of contact for clients, managing all inquiries and directly offering services, including pricing and selling on the spot.• Collaborate closely with the operations team to ensure timely service delivery and seamless logistics, enhancing overall client satisfaction.• Monitor client feedback and service outcomes to continuously improve processes and address any concerns proactively.• Responsible for pricing services, ensuring competitive and fair rates that align with market demands and client expectations.• Utilize interpersonal skills to handle sensitive client situations, ensuring resolutions are met with empathy and respect.

• Conducted phone interviews to assess candidates' customer service skills and proficiency in English, ensuring alignment with company standards.• Sourced and engaged potential candidates through various channels, including social media, and networking.• Maintained an organized database of candidates and tracked recruitment progress.• Provided timely and constructive feedback to candidates throughout the recruitment process, enhancing the overall candidate experience.

MK is a backpack retailer.• Provided customer service by assisting customers in selecting products that suited their needs and preferences, driving customer satisfaction and loyalty.• Educated customers on materials, features, and benefits of various bags.• Consistently met or exceeded monthly sales target.• Collaborated to improve store operations and inventory management.

Employed by ISON, working exclusively for the Vodafone customer support account. Managed customer queries, provided technical support, and ensured customer satisfaction for Vodafone clients, particularly during high-demand periods and rush hours.• Delivered exceptional customer service by addressing inquiries, resolving issues, and providing accurate information regarding Vodafone's products and services.• Assisted customers via phone with billing concerns, network issues, and technical support, ensuring timely resolution.• Utilized CRM systems to track customer interactions and escalate complex cases to specialized teams when necessary.• Ranked as one of the top performers in bundle sales through Next-best-action Marketing across the entire floor.• Achieved all monthly targets in customer satisfaction, NPS, AHT, FCR, and issue resolution throughout my tenure.