• Updated job descriptions and job postings to ensure legal compliance and attract qualified candidates. • Created and maintained an employee handbook and other HR documents, ensuring compliance with company policies and legal requirements. • Assisted with performance reviews and provided feedback to employees to support professional growth. • Researched and identified potential sources of funding for employee benefits and programs. • Conducted research and analysis to identify best practices for employee retention. • Developed a rewards and recognition program to motivate employees and increase job satisfaction. • Conducted exit interviews and analysed results to uncover trends and identify areas of improvement in the workplace. • Complete HRIS implementation. • Job postings, pre-screening, shortlisting and arranging penal interviews. • Assisted in the making and alteration of new and existing policies.

I started working here as a Key account manager for their clients, managing their clients orders and resolving their queries. Reporting to managers and reporting to merchants as well. Checking performance of merchants on weekly and monthly basis. Worked as a main point of contact between operations, management and merchants to streamline the processes and ensure hassle free timely deliveries.

I have doing internship at Alkhidmt health foundation in there HR department as a HR Intern and assisting in managing files, employees database, keeping records, modifying information, new hires, screening, HRIS, leaves adjustments and compensation and benefits, payroll etc.

Worked as a VVA ( Verification and Validation Analyst ) based on the title my work was the same. I had to verify and validate different products on daily bases for an Amazon store. So that they can buy them and sell them on Amazon.Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays.Maintained up-to-date knowledge of all retail promotions.Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.

• Worked in FoodPanda International on chat support for Hong Kong, Malaysia, Singapore and Philippines.• Settled any customer disputes in a professional and pleasant manner.• Brought forth excellent customer service skills and a commitment to customer satisfaction.• Helped to increase customer return rates by providing excellent customer service at all times.• Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work.

I have worked in international campaigns like Careem and Hala Taxi ( dubai based) and worked on inbound calls, outbound calls, zendesk, email support, live chat support etc and have done customer satisfaction and retention every time with my empathetic and sympathetic skills as well as my communication skills and understanding of the issue and resolving it.