Lead the IT Division at Najm, overseeing application development, enterprise solutions, IT operations and governance, IT security, service and support management, infrastructure, data center operations, networking, telephony, and communication solutions, data science initiatives, digital transformation, and cloud services.Act as the Acting CEO during the CEO's absence and serve on multiple committees within Najm, contributing to strategic decision-making and governance.Design and implement job processes for IT managed services, establishing key performance indicators (KPIs) and service level agreements (SLAs) to optimize operational efficiency.Provide technical expertise and professional guidance in the planning and execution of critical projects, including:Development of a Tier 3 Data CenterComprehensive rebuilding of Najm's network and security infrastructureImplementation of new middle-layer integration solutionsDevelopment of data management and data warehousing systemsDeployment of robotic process automation (RPA), artificial intelligence (AI), and big data solutionsIntegration of SAP ERP and CRM solutionsEstablishment of hyperconverged infrastructureImplementation of disaster recovery (DR) strategies and cloud services managementSpearheaded digital transformation initiatives, enhancing operational capabilities and customer experience through the integration of innovative technologies and data-driven decision-making processes.Fostered a culture of continuous improvement within the IT team by implementing training programs and professional development initiatives, resulting in increased team efficiency and reduced project delivery times.

Oversaw the recruitment, training, and development of the IT staff, ensuring clear communication of job expectations and conducting performance appraisals to foster a high-performing team environment.Managed the availability and reliability of internet services, network access, backup systems, and disaster recovery (DR) protocols to ensure seamless operations.Conducted comprehensive reviews of telecommunications systems, including Cisco VoIP and Motorola wireless technologies, to optimize communication infrastructure.Supervised the functionality of security systems, including CCTV, network video recorders (NVR), uninterruptible power supplies (UPS), access control systems, messaging platforms, video conferencing solutions, and electronic whiteboard systems.Regularly monitored IT solutions through the analysis of OpManager logs and reports, ensuring proactive identification and resolution of issues.Managed the annual IT budget, focusing on cost-effectiveness while maintaining high service quality and operational standards.Generated and presented regular IT key performance indicators (KPIs) and operational reports to senior management, providing insights for informed decision-making.Led the implementation of innovative IT solutions, improving operational efficiencies and supporting the company’s growth objectives.Fostered collaboration between IT and other departments to align technology initiatives with business goals, enhancing overall productivity and efficiency.Developed and enforced IT policies and procedures, ensuring compliance with industry standards and best practices to mitigate risks.

Developed and managed the strategic plan and budget for the Development Department, aligning technology initiatives with organizational objectives.Conducted thorough research and analysis of emerging technologies, evaluating their potential for implementation within Najm to enhance operational efficiency and service delivery.Oversaw the comprehensive documentation process for the department, including project documents, requests for proposals (RFPs), technical standards, policies and procedures, and detailed reports, ensuring clarity and compliance throughout all initiatives.Collaborated with cross-functional teams to identify technology needs and opportunities, driving innovation and improving service offerings in the insurance sector.Provided guidance and support in the execution of technology projects, ensuring timely delivery and adherence to quality standards.

Led the analysis and design of internal applications and solutions using UML tools, ensuring alignment with organizational requirements and enhancing overall system functionality.Modified and enhanced web applications utilizing MS Visual Studio (ASP.NET), improving user experience and system performance.Addressed technical challenges in the E-Tourism Visa Project and the SADAD integration project, providing expert solutions and support throughout the implementation process.Collaborated with cross-functional teams to gather requirements and ensure seamless integration of IT solutions with business processes, fostering a culture of collaboration and continuous improvement.Developed and optimized PL/SQL code, forms, and reports to implement enhancements and resolve issues in Oracle In-House applications (MAS, IVS, BILL) in accordance with user specifications.Designed and generated dynamic reports for Oracle ERP applications using Oracle Discoverer, facilitating data-driven decision-making and reporting efficiency.Contributed as a key member of the E-Transaction Committee, collaborating on initiatives to improve electronic transaction processes and enhance service delivery within SCTA.Mentored junior developers and provided training on best practices for software development and project management methodologies, contributing to the overall skill enhancement of the IT team.

Developed and modified Oracle PL/SQL code, Oracle Forms, and Oracle Reports to implement enhancements and resolve issues in Oracle SASO applications according to user requirements, ensuring optimal performance and functionality.Provided functional support for various Oracle SASO applications, including HR, Financial, Laboratories, Standards, and Incoming and Outgoing processes, enhancing operational efficiency and user satisfaction.Prepared monthly status reports on the performance of Oracle SASO applications in the production environment, facilitating informed decision-making and proactive issue resolution.Participated in the development and modification of the SASO website using ASP.NET, contributing to improved online services and user engagement.Served as a member of the E-Transaction Committee, collaborating on initiatives to enhance electronic transaction processes and streamline organizational workflows.Conducted user training sessions to improve understanding and utilization of SASO applications, fostering a culture of continuous learning and empowerment among staff.