Abdullah Abbas Email & Phone Number

Toronto, On, Ca

■ Responding to 100+ daily inquiries from stakeholders of the online food ordering and delivery process and resolving in an efficient manner in under 5 minutes.■ Reducing the delivery cost by 5%-10% through the execution of network optimization.■ Identifying the opportunities to improve delivery schedules to minimize delivery times by 4%-8% and delivery costs.■ Collaborating with Restaurant and Customer teams regarding the food ordering and delivery process.■ Updating information on the Just Eat network in a timely and accurate manner.

■ Operating the logistic system by assigning and reassigning the best possible couriers to the orders.■ Control the network chain through zone analysis to ensure the delivery completion in less than 60 minutes.■ Making prompt logistic decisions in real-time to address any difficulties of couriers while delivering.■ Adjusting the schedule of the drivers and changing delivery zones as per business needs.

Winnipeg, Manitoba, Canada

■ Provide customers with adequate knowledge regarding plans for phones and the internet. ■ Go above and beyond for customer service and troubleshoot all the glitches on the product purchased.■ Help Customers with billing issues.

Winnipeg, Manitoba, Canada

■ Demonstrated excellent technical knowledge to solve customers' problems and recommend products best suited to their needs.■ Surpassed sales goals by keeping up-to-date product and service knowledge in a fast-paced non-commission-based environment.