At Nao Medical, I ensure that my team can seamlessly provide exceptional virtual healthcare throughout NYC and Long Island. I enjoy leading over a dozen professional team members in efficiently and successfully collaborating with experienced health practitioners to give our virtual visitors and our team the best experience at Nao Medical.

 Gained an in-depth understanding of technical requirements of front-end development  Experience in using UXBuilder Handling escalated tickets to support instructors and e-learners Gathered solid experience in Canvas, a major e-learning platform Creatively designing high content to drive internet traffic Experience in editing and publishing user-centred content for digital audience Responsible for quality control, publication and coordination of team priorities Monitor performance and engagement of campaign content, sharing insight and optimisation recommendations across the broader team Actively managing a pipeline of website change requests

 Analysed business processes to find the gap and provided solution Analysed problems and provided logical solutions  Maintained project initiation documentation (determining SLAs) Handled escalated client query and made sure they are responded in a timely manner Assisted and mentored end users’ knowledge of the IT Systems Facilitated and trained business users Conducted presentation to the stakeholders using cutting edge audio-visual tools Identified bugs and liaised with QA team and developers towards a practical solution

 Oversee the delivery of all digital content production and management Facilitate and contribute to team brainstorming and ideation Drive multiple, simultaneous projects in a results-focused environment Foster professional growth within the content production team Champion internal learning and development Deliver marketing campaigns effectively Optimise future campaigns using insights and best practice to ensure most effective and efficient delivery of campaigns and content Oversee and facilitate UAT Testing

 Maintained project initiation documentation (determining SLAs)  Gathered detailed business requirements and functional requirements Facilitated and trained business users Lead the drive to change throughout the business in relation to IT systems & Applications  Conducted presentation to the stakeholders using cutting edge audio-visual tools Analysed problems and provided logical solutions  Identified bugs and liaised with QA team and developers towards a practical solution Analysed business processes to find the gap and provided solution Positively contributed to CAB meetings for IT team

 Maintained a high level of engagement with multiple stakeholders - from business managers to developers and IT teams to ensure that projects and initiatives are tracked and managed to completion (meeting SLAs)  Successfully lead nationwide data excellence health-check projects  Handled escalated client query and made sure they are responded in a timely manner Efficiently supported business applications and provided training to the users: one-to-one or in a group  Analysed and mapped data with attention to details Conducted presentation to the stakeholders using cutting edge audio-visual tools Analysed problems and provided logical solutions  Supported management teams in a timely manner, including finance department, with available applications and various reports for ad hoc requests. Special assistance given for end of month and year-end reports and protocols in a regular basis. Conducted interview to recruit junior team members Implemented business application in its entirety or a module in plants across Asia-Pacific region  Positively contributed to CAB meetings for IT team

 Planned and implemented successful roll out - from data mining to business requirements gathering and functional specification documentation Designed security access metrics based on job role Prepared user-manual (technical and non-technical): planning, researching, drafting, editing, and proofreading user manuals. Effectively trained one-to-one and in group: executive to front line users  Trained the trainers: prepared training materials for trainers and monitored them Documented projects

 Planned, prepared and delivered high-quality English language teaching that meets the needs of different customer groups taking into account individual learning styles Monitored progress and provide regular feedback to help manage students’ performance throughout the course, and actively promote learner autonomy Contributed to the development, evaluation, and improvement of English language courses, materials and related services, in order to meet students’ needs by actively working as a member of the teaching team  Completed teaching related administrative tasks to specified standards Actively engaged in professional development and performance management to ensure quality and high standards in teaching and learning Contributed to the development of lasting, mutually beneficial relationships by enhancing students’ understanding of contemporary Australia

 End-to-end testing and work with other test leads Planned and designed strategies to effectively and accurately test the technical aspects of integration services components, products and releases  Constructed and documented processes and procedures to the undertake of testing activities. Analyzed operational trends, identified root cause, developed and delivered solution  Owned, lead and delivered new and continuous improvement initiatives to expected time frames and quality levels