Abdullah Al Ahmed Email & Phone Number

At Nao Medical, I ensure that my team can seamlessly provide exceptional virtual healthcare throughout NYC and Long Island. I enjoy leading over a dozen professional team members in efficiently and successfully collaborating with experienced health practitioners to give our virtual visitors and our team the best experience at Nao Medical.

Amman, Jordan

 Gained an in-depth understanding of technical requirements of front-end development  Experience in using UXBuilder Handling escalated tickets to support instructors and e-learners Gathered solid experience in Canvas, a major e-learning platform Creatively designing high content to drive internet traffic Experience in editing and publishing user-centred content for digital audience Responsible for quality control, publication and coordination of team priorities Monitor performance and engagement of campaign content, sharing insight and optimisation recommendations across the broader team Actively managing a pipeline of website change requests

Amman, Jordan

 Analysed business processes to find the gap and provided solution Analysed problems and provided logical solutions  Maintained project initiation documentation (determining SLAs) Handled escalated client query and made sure they are responded in a timely manner Assisted and mentored end users’ knowledge of the IT Systems Facilitated and trained business users Conducted presentation to the stakeholders using cutting edge audio-visual tools Identified bugs and liaised with QA team and developers towards a practical solution

Amman, Jordan

 Oversee the delivery of all digital content production and management Facilitate and contribute to team brainstorming and ideation Drive multiple, simultaneous projects in a results-focused environment Foster professional growth within the content production team Champion internal learning and development Deliver marketing campaigns effectively Optimise future campaigns using insights and best practice to ensure most effective and efficient delivery of campaigns and content Oversee and facilitate UAT Testing

Sydney, New South Wales, Australia

 Maintained project initiation documentation (determining SLAs)  Gathered detailed business requirements and functional requirements Facilitated and trained business users Lead the drive to change throughout the business in relation to IT systems & Applications  Conducted presentation to the stakeholders using cutting edge audio-visual tools Analysed problems and provided logical solutions  Identified bugs and liaised with QA team and developers towards a practical solution Analysed business processes to find the gap and provided solution Positively contributed to CAB meetings for IT team

Sydney, New South Wales, Australia

 Maintained a high level of engagement with multiple stakeholders - from business managers to developers and IT teams to ensure that projects and initiatives are tracked and managed to completion (meeting SLAs)  Successfully lead nationwide data excellence health-check projects  Handled escalated client query and made sure they are responded in a timely manner Efficiently supported business applications and provided training to the users: one-to-one or in a group  Analysed and mapped data with attention to details Conducted presentation to the stakeholders using cutting edge audio-visual tools Analysed problems and provided logical solutions  Supported management teams in a timely manner, including finance department, with available applications and various reports for ad hoc requests. Special assistance given for end of month and year-end reports and protocols in a regular basis. Conducted interview to recruit junior team members Implemented business application in its entirety or a module in plants across Asia-Pacific region  Positively contributed to CAB meetings for IT team

Sydney, New South Wales, Australia

 Planned and implemented successful roll out - from data mining to business requirements gathering and functional specification documentation Designed security access metrics based on job role Prepared user-manual (technical and non-technical): planning, researching, drafting, editing, and proofreading user manuals. Effectively trained one-to-one and in group: executive to front line users  Trained the trainers: prepared training materials for trainers and monitored them Documented projects

Sydney Cbd, New South Wales, Australia

 Planned, prepared and delivered high-quality English language teaching that meets the needs of different customer groups taking into account individual learning styles Monitored progress and provide regular feedback to help manage students’ performance throughout the course, and actively promote learner autonomy Contributed to the development, evaluation, and improvement of English language courses, materials and related services, in order to meet students’ needs by actively working as a member of the teaching team  Completed teaching related administrative tasks to specified standards Actively engaged in professional development and performance management to ensure quality and high standards in teaching and learning Contributed to the development of lasting, mutually beneficial relationships by enhancing students’ understanding of contemporary Australia

Sydney, New South Wales, Australia

 End-to-end testing and work with other test leads Planned and designed strategies to effectively and accurately test the technical aspects of integration services components, products and releases  Constructed and documented processes and procedures to the undertake of testing activities. Analyzed operational trends, identified root cause, developed and delivered solution  Owned, lead and delivered new and continuous improvement initiatives to expected time frames and quality levels

Bachelor Of Computer Science, Computer Science

Celta And Certificate Iv In Tesol, Esl

Higher Secondary Certificate (Hsc), Science, 1St

Secondary School Certificate (Ssc) '97 Batch