Abdullah Alsarraji Email & Phone Number

Kuwait City, Al Asimah Governate, Kw

Kuwait

RecruitmentHR OperationsHR Advisory

Kuwait

● Created HR policies to define attendance, compensation and benefits, and performance reviews● Recruited in operations, sales, and tech to fulfill organizational needs and achieve growth● Learning and development plan for each employee to develop competencies required to achieve company goals● Coordinator for all projects including SoWs, assignments, deadlines, and feedback● Evaluating and choosing tools for each function to improve performance and cross functional work efficiency● Put in place new sales and warehouse systems to improve sales effectiveness and reduce warehouse and operational errors● Creating the learning and development plans for employees to meet the company’s required competencies● Workforce planning and career path planning for employees● Created onboarding plans for new hires to reduce turnover and improve evaluation of new employees

Kuwait

• Recruited and onboarded 60+ medical professionals and operations staff• Performed the payroll for the medical and care staff• Managed 1 Operations Officer and multiple interns• Led partnership projects and business development projects with hospitals, labs, pharmacies, and other partners• Created and analyzed performance reports for partner performance and used the data to make operational and marketing suggestions• Supported in setting up the business in KSA and exploring international expansion opportunities• Conducted ad hoc tasks such as setting shift schedules and overseeing the day-to-day appointments• Managed daily orders of medications and tests including following up with partners and coordinating deliveries• Handled customer, partner, and doctor support• Worked on QA with developers including reporting bugs or issues on Jira/Confluence for updates after testing• Worked as Business Analyst with tech on new features and changes including planning, reviewing user stories, designs, and testing

Kuwait

• Created the Taxi company partnership plan including the financial analysis, setting KPIs, and forecasting while leading implementation efforts by sourcing and signing Taxi companies• Led the strategic proposal presented to the government proposing opportunities for Kuwaiti nationals in the transportation sector and designing a structure for the program including financial analysis• Received the GCC top-performer award for creating and implementing the Taxi company partnership plan and signing on new Taxi companies as well as co-creating the government partnership plan and proposal• Worked on digitizing captain(driver) training and re-training to increase captain productivity and customer satisfaction through training videos and online training tools• Trained and onboarded 100s of Captains on use of the app and best practices to follow on the job• Improved key supply KPIs including ETA, acceptance, cancellations from 22% to 15% by analyzing performance data taking actions to improve service quality and customer experience• Launched Captain loyalty program and signed on new partners and renegotiated existing partners offering Captain and colleague benefits including car maintenance offers, air travel, mobile stores offer

Performed tax audits for clients under time constraints to minimize penalties and improve their book keeping records and accuracy. Performed the reclassification, verification, reviewing, filing, and making adjusting entries for clients’ books.Created tax reports for the Ministry of Finance to report client earnings and tax obligations.

Paris Area, France

• Provided support to Business Partners for the execution of top-level searches in the pharmaceutical industry through sourcing candidates, screening CVs, and interviewing.• Created standardized process for contact with candidates with positive results and improved database keyword searchability. • Gained insight into the recruitment process intricacies including standardized personality tests, multi-level interviewing and interview strategies and stakeholder involvement and generating relevant candidates

Kuwait

Tax service line accountant - Worked in tax audits, corporate tax, Zakat, and NLSTResponsibilities:• Preparing tax declarations for corporate tax, Zakat, and NLST• Calculating offshore and onshore expenses and revenue• Determining allowable and disallowable expenses through Kuwait laws andinternational treaties• Performing tax audits on foreign companies operating in Kuwait

Master Of Science (Msc), International Human Resource Management And Organizational Development

Courses include: Personnel Economics HR reporting Talent Development and Performance Management Managing Diversity and Ethics

Master Of Business Administration (Mba), Master Of Business Administration, 3.6

Transferred to Grenoble Ecole De Management Courses include: Financial Management Marketing Research Leadership and Organizational.

Bachelor Of Science (Bsc), Business Administration Concentration In Finance, 3.65

Activities and Societies: Business Society 2011-2013 Courses include: Money and Banking Services Financial Accounting Business.