-Coordinated daily operations for a 532-room hotel, enhancing guest satisfaction scores by addressing complaints swiftly and implementing service improvements that led to positive feedback from many guests monthly.-Collaborated with departmental managers to create a cohesive operational policy framework, enhancing efficiency in staff management and budget oversight for different departments while improving service delivery standards across the hotel.-Addressed customer service concerns within a strict 24-hour response window; established protocols to streamline communication processes with guests, leading to improved engagement rates as evidenced by positive survey results.

-Developed a comprehensive software application that integrated real-time menu display and ordering capabilities for restaurants and hotels.-Spearheaded comprehensive marketing campaigns from inception to execution, resulting in an increase in customer engagement and directly contributing to the acquisition of new clients within six months.-Developed and implemented targeted software development strategies that improved project completion timelines by 30%, ensuring all deliverables met the expectations within the established deadlines.-Enhanced the user experience by integrating analytics tools, enabling data-driven decisions that identified and resolved issues leading to over 40% increase in user retention in the second year of implementation.

-Led 12 enrichment classes focused on engineering principles through robotics programming; received feedback indicating that participants reported improved coding confidence by at least two levels on the self-assessment scale.-Developed and implemented an engaging robotics curriculum for over 300 students, resulting in a significant increase in student participation and interest in STEM fields through hands-on programming projects using popular coding languages.

-Designed a user-friendly interface for the OIP website that improved navigation efficiency using HTML, CSS, and JavaScript; improved page load speed by 40%, enhancing user engagement metrics through a streamlined interface that attracted many visitors in that semester.-Improved the site by modifying outdated text and visuals based on user feedback from focus groups, directly addressing identified issues.-Enhanced readability and user engagement; collaborated with design teams to ensure consistent messaging that improved visitor retention rates by creating a cohesive online experience.

-Summer Internship in the airport branch with over 30,000 customers. -Maintained database by entering new and updated customer and account information.-Prepared source data for computer entry by compiling and sorting information. -Established entry priorities.-Processed customer and account source documents by reviewing data for deficiencies.