• Perform daily audit on internal system.• Provide analysis of errors and feedback to respective team.• Work with Internal Training Team to align Policy understanding of QA and moderation teams.• Provide support on Policy/Quality related questions on ad-hoc basis.• Responsible in guiding new joiners in order to achieve Ramp up target.• Work closely with Operation Team in order to provide feedback on quality.• Identify potential failure of Policy Update and propose… Show more • Perform daily audit on internal system.• Provide analysis of errors and feedback to respective team.• Work with Internal Training Team to align Policy understanding of QA and moderation teams.• Provide support on Policy/Quality related questions on ad-hoc basis.• Responsible in guiding new joiners in order to achieve Ramp up target.• Work closely with Operation Team in order to provide feedback on quality.• Identify potential failure of Policy Update and propose recovery plan in advance.• Conduct Quality meeting with the team to analyze errors.• Member of the Public Speaking committee. Show less

Lecture for the following programs:Bachelor of Science (Architectural Studies) Bachelor of Arts in Interior Architecture:Modules taught included Design, Software, Digital Communication and Public Speaking.

- Autocad 2D drafting (plans, sections, elevations, details)- 3D modelling on Sketchup- Coloring of drawings, creating presentation boards and conceptual diagrams on Photoshop.- Creating tables of various furniture and materials with supplier details, pricing, description etc. on Microsoft Excel..