 -Responsible for the offices personnel training including new hire orientation, HIPPA Training, IT and HR training of 70 plus employees. -Track data and prepare management reports such as potential client list, contract fulfillment, billable percentages, timesheets, turnover, applicant tracking and P&L. -Planned and monitored daily staffing/managers schedules and adjusted accordingly to ensure adequate staffing levels that support operational demands & business… Show more  -Responsible for the offices personnel training including new hire orientation, HIPPA Training, IT and HR training of 70 plus employees. -Track data and prepare management reports such as potential client list, contract fulfillment, billable percentages, timesheets, turnover, applicant tracking and P&L. -Planned and monitored daily staffing/managers schedules and adjusted accordingly to ensure adequate staffing levels that support operational demands & business objectives -Actively manage special projects including recruiting, planning and analyzing. -Establish and implement departmental policies, goals, objectives and procedures. Show less

 -Lead, directed and managed inbound and outbound site operations to ensure that the operation staff executed service agreement above the customer’s standards. -Maximized profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer.

 -Oversaw the day to day operations of the company while ensuring work according to all Federal, State and local regulations. -Interfaced between customers and staff for safeguarding compliance to all working parameters. -Monitored working of external agencies and procedure to improve quality of service while lowering operational cost and achieving high levels of customer satisfaction.

 -Lead, directed and managed inbound and outbound site operations to ensure that the operation staff executed service agreement above the customer’s standards. -Maximized profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer.

 -Assumed overall accountability for products and services, such as consumer lending, current account transactions, unsecured loans, overdrafts, credit cards and personal loans.  -Consistently achieved branch and personal sales goals by effectively promoting bank products and services

 -Developed and maintained relationships with partners to maximize sales opportunities and achieve sales standards with the goal of acquiring 100% of the client’s financial services business. -Dedicated extensive time and energy to improve communications with personnel, accepting full responsibility to scheduling, performance reviews, employee motivation and boosting morale.