Abdullah Haseeb Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

At Seeing Machines Guardian Centre, I work as an analyst specializing in the classification and verification of event data. My primary responsibilities include: • Data Analysis: Analyzing event data and classifying it into categories such as fatigue, distraction, and system errors. • Product Improvement: Providing data-driven insights and suggestions to enhance our product and improve event management efficiency. • Event Management: Ensuring timely classification of events in a high-paced environment.By analyzing and reporting data, I support my manager in making strategic decisions that improve the efficiency and effectiveness of our product. Our company installs devices in trucks, buses, trains, and planes to monitor driver fatigue and attention. When events are detected, I classify and verify their accuracy. For confirmed fatigue events, I notify fleet managers to take necessary actions.My role is crucial in promoting driver safety, aiming for zero road accidents, and ensuring everyone’s safety on the road. Additionally, my work involves helps in creating visual reports and dashboards to track and present event data, contributing to informed decision-making and strategic planning.

Melbourne, Victoria, Australia

• Understood and analyzed business requirements to align future strategies for business development. • Led the transformation of the ordering system from a traditional mail platform to a fully autonomous automated system in collaboration with the Fresho team. • Collaborated with the Fresho team to maintain the efficient and effective functioning of the automated ordering system. • Analyzed ordering patterns of clients to forecast demand and procure the right quantity of fresh produce from the market. • Examined client data to develop social media marketing strategies. • Designed, built, and maintained digital media marketing campaigns. • Provided training to partners and clients on using the Fresho App to order fresh produce. • Communicated with staff and clients, both face-to-face and over the phone, to set up systems and resolve issues. • Troubleshot system and network problems, providing IT support for warehouse operations.

Hawthorn, Victoria, Australia

I was working in Coles Head Office Hawthorn as IT Support Specialist : My key duties and responsibilities were : •Provided first-level technical support to end-users via phone, email, and in-person. • Diagnosed and resolved hardware, software, and network issues. • Monitored and maintained IT systems, including servers, networks, and applications. • Logged, tracked, and documented incidents and service requests in the ticketing system. • Assisted in creating and delivering training materials for end-users. • Installed, configured, and maintained hardware and software, including desktops, laptops, printers, and mobile devices. • Ensured compliance with IT security policies and procedures. • Delivered excellent customer service to ensure a positive experience for all end-users. • Collaborated with team members to resolve technical issues efficiently. • Managed multiple tasks and prioritized workload effectively.

Pakistan

• Provided support for all ICT enquiries i.e. troubleshooting/diagnosing problems with computer systems, hardware, software, e-mail and network related issues escalating or liaising with vendors as required to customers.• Responded technical calls, emails and tickets from our customers regarding the technical faults. • Performed Level 1 checks remotely in collaboration of the customer and escalation of tickets to concerned team.• Provided help desk support to our inside LAN users and installation of new PC/Laptop.• Helped in installation of new connections and providing support to customers.• Resolution of Trouble Tickets (TT) within defined Service Level Agreements (SLAs).• Provided effective and excellent customer support over the phone, email and ticket updates.

Lahore, Punjab, Pakistan

I worked at The Trekkerz for 4 years as an event coordinator and digital media marketing officer.• Design, Build and Maintain the social media appearance of the company.• Creating Social Media Marketing Strategies for the company.• Creating Google Adwords and Social Media Ad Campaigns.• Building Business Processes for ongoing projects.• Optimizing and Analyzing the Business Website.• Identifies trends and insights and optimizes spend and performance based on the insights.

Master Of Information Technology, Computer Science

It Professional Year, Information Technology

Bachelor Of Science In Computer Science, Computer Science