I am a highly motivated and adaptable professional with over 2 years of experience in customer service and a growing passion for IT. Throughout my career, I have developed a strong foundation in problem-solving, effective communication, and providing outstanding service under pressure. My diverse work experience, which spans customer service, security, and recruitment, has equipped me with the skills necessary to handle complex issues, prioritise tasks, and interact with users at all levels. My ability to stay calm and focused in high-pressure situations, combined with my strong attention to detail, makes me well-suited for an entry-level IT support role. I am eager to leverage my technical skills and passion for technology to contribute to a dynamic service desk team.