Abdullahi Asunmoh Email & Phone Number

Lagos, Nigeria

Lagos, Lagos State, Nigeria

• Efficiently manage Microsoft 365 Administration, including user profile provisioning and deprovisioning, ensuring seamless user account lifecycle management.• Streamline internet subscription management for top managerial staff, delivering uninterrupted connectivity and support.• Maintain accurate and organized documentation of IT assets, including laptops and peripherals, to ensure efficient inventory tracking and compliance.• Leverage IT Helpdesk Application (Spiceworks) to create and manage tickets, enabling robust IT audit trails and activity tracking for continuous improvement.• Administer access control systems, including biometric access provisioning, deprovisioning, and attendance spooling, ensuring secure and efficient facility management. Conducted weekly biometric server backups to safeguard data integrity.• Collaborate with computer vendors for procurement and repairs, ensuring timely resolution of hardware issues and streamline purchasing processes.• Deliver first and second-level troubleshooting and maintenance, resolving hardware and software issues to minimize user downtime.• Facilitate onboarding of new staff, provisioning essential work tools and resources to ensure a smooth transition and operational readiness.• Manage and support Sun System Server operations, including user onboarding, access provisioning, and executing monthly server backups to maintain data security and system reliability.• Provide 24/7 IT support to end-users, demonstrating a commitment to service excellence and operational continuity.

Lagos, Lagos State, Nigeria

• Streamline the setup of work tools for new staff, ensuring a smooth onboarding experience and operational readiness.• Maintain accurate and organized documentation of IT assets, including laptops and peripherals, to optimize inventory management and compliance.• Utilize IT Helpdesk Application (Spiceworks) to efficiently create and manage tickets, supporting IT audit requirements and enhancing activity tracking.• Coordinate the setup of training rooms for meetings and training sessions, ensuring seamless execution and readiness of technical resources.• Deliver first and second-level troubleshooting and maintenance, resolving hardware and software issues to minimize downtime and enhance system reliability.• Provide comprehensive support to end users, addressing technical issues promptly and improving user satisfaction.