Junior Project Manager
Jan 2022 - Mar 2023
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Abdullahi Mohammed Email & Phone Number
Project management Support Samasource Kenya|| QMS/ISMS Certified Auditor|| Management System Analyst|| Lean Six Sigma(White Belt,Yellow Belt,Green Belt) Certified
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Profile completeness 71%
Role
Project management Support Samasource Kenya|| QMS/ISMS Certified Auditor|| Management System Analyst|| Lean Six Sigma(White Belt,Yellow Belt,Green Belt) Certified
Location
Nigeria, Nigeria, Nigeria
Who is Abdullahi Mohammed? Overview
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Abdullahi Mohammed is listed as Project management Support Samasource Kenya|| QMS/ISMS Certified Auditor|| Management System Analyst|| Lean Six Sigma(White Belt,Yellow Belt,Green Belt) Certified based in Nigeria, Nigeria, Nigeria. AeroLeads shows a matched LinkedIn profile for Abdullahi Mohammed.
Abdullahi Mohammed previously worked as Junior Project Manager at Sama and Assistant Project Manager at Sama. Abdullahi Mohammed holds Post Graduate Diploma, Information Technology from National Open University Of Nigeria.
Profile bio
About Abdullahi Mohammed
I am a dedicated, self-motivated with over 13 years’ experience combined in the Telecoms and BPO industries. A result driven, ambitious, self-motivated and resourceful Manager with a successful track record of building and maintaining great teams or workers, meeting KPI and effective people management. A keen team-builder and player with solid interpersonal skills. As a renowned team player and a good communicator with a flexible approach to work. I have extensive experience in Customer Service, Call Center Operations, Training/Facilitating, Conflict Resolution, Administration and Hiring.I am highly organized, energetic and flexible with leadership qualities which have been exercised through experiences. My forte lies in Customer Service Delivery (CSD) operations, Performance Monitoring, Development and Evaluation, Quality Assurance, Customer Communications, Product and Process audit, Customer Satisfaction (CSAT) audits, and measurements.I am constantly seeking improvement opportunities and implementing continuous improvement initiatives as well as setting high goals, determined to deliver high value results and still take on additional responsibilities.
7 roles
Abdullahi Mohammed work experience
A career timeline built from the work history available for this profile.
Assistant Project Manager
Nov 2021 - Dec 2021
Acting Project Manager
Aug 2021 - Oct 2021
Service Delivery Lead(Expatriate)
Nov 2020 - Aug 2021
Team Leader Call Center Operations
- Supervising the day to day activities of a team of over 100 staff.
- Managing team and individual performance by ensuring professionalism, high quality and customer service delivery are continually maintained.
- Monitoring staff attendance as well as ensuring availability and strict adherence to schedule.
- On the Job Training (OJT) of new staff & identifying training requirements of existing staff.
- Monitor and provide constant feedback to agents regarding the team Performance… Show more
- Monitor and provide constant feedback to agents regarding the team Performance and Individual Productivity and Quality Assessment to ensure optimal service delivery.
Mar 2013 - Nov 2020
Call Center Agent
- Handling initial contact with customers via telephone, ensuring accurate assessments of service needs
- Identify and resolve subscribers’ queries through good communication, fostering and growing customer relationship and brand loyalty while protecting company’s interests for profit maximization
- Escalate and route subscribers’ issues to the relevant process operators
- Follow through on subscribers’ queries while ensuring prompt resolution and feedback
- Supporting the team… Show more
- Supporting the team management in daily, weekly and monthly team reports
Jul 2009 - Feb 2013
National Youth Service Corp
Sep 2006 - Sep 2007
10 education records
Abdullahi Mohammed education
Post Graduate Diploma, Information Technology
National Open University Of Nigeria
Qms Iso 9001:2008 Internal Auditor
Iso Consultancy
Managing For Effectiveness
Ison In-House System Certification Training
Qms & Isms Internal Auditor Certification
Ison In-House System Certification Training
L.E.A.D (Lead - Empower - Appreciate - Deliver) Pan African Training
Perion Pvt India
First Time Manager + Certification, Organizational Leadership
Perion Pvt India
Higher National Diploma, Electrical And Electronics Engineering
Petroleum Training Institute Effurun, Delta State, Nigeria
National Diploma, Electrical And Electronics Engineering
Hassan Usman Katsina Polytechnic, Katsina State
Nabteb, Nabteb
National Business And Technical Examination Board
National Technical Certificate, Electrical And Electronics Engineering
Federal Technical College, Jalingo, Taraba State
FAQ
Frequently asked questions about Abdullahi Mohammed
Quick answers generated from the profile data available on this page.
What is Abdullahi Mohammed's role at their current company?
Abdullahi Mohammed is listed as Project management Support Samasource Kenya|| QMS/ISMS Certified Auditor|| Management System Analyst|| Lean Six Sigma(White Belt,Yellow Belt,Green Belt) Certified.
Where is Abdullahi Mohammed based?
Abdullahi Mohammed is based in Nigeria, Nigeria, Nigeria.
What companies has Abdullahi Mohammed worked for?
Abdullahi Mohammed has worked for Sama, Samasource, Ison Xperiences Ltd - Leading Global Cx Management Company, Airtel, and Nigerian Starch Mills Limited.
How can I contact Abdullahi Mohammed?
You can use AeroLeads to view verified contact signals for Abdullahi Mohammed, including work email, phone, and LinkedIn data when available.
What schools did Abdullahi Mohammed attend?
Abdullahi Mohammed holds Post Graduate Diploma, Information Technology from National Open University Of Nigeria.
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