■ Developed system integrations for multiple platforms, reducing cross-departmental friction and automating up to 85% of manual processes.■ Integrated ITSM with Jira Software and Customer relationship management system(CRM), automating workflows and complaint management processes, resulting in a 90% increase in process efficiency and an 80% improvement in response times.■ Designed automation scripts that reduced manual IT tasks by 50%, streamlining critical workflows such as ticket management, incident tracking, and generating reports, significantly boosting team productivity and operational efficiency.■ Engineered and deployed interactive Jira dashboards that streamlined project tracking for 20+ stakeholders, enhancing real-time visibility into project milestones and deliverables, leading to a 30% decrease in project delays.■ Automated Jira using Jira Automation and ScriptRunner, enabling dynamic issue handling, real-time calculations, and task automation, cutting down administrative work by 30%.■ Managed SharePoint by creating custom lists, workflows, and document signing solutions that enhanced document management and team collaboration.■ Provided critical Linux and Windows support, resolving production issues, implementing updates, and optimizing configurations to ensure system performance and stability.■ Implemented system security measures that align with CIS benchmarks, enhancing compliance while maintaining system uptime and performance for over 100 end-points.■ Mentored junior administrators on best practices for system integrations, scripting, and automation, creating a more capable and autonomous team.

■ Managed vendor relationships and arranged communication with Third-Party Administrators (TPAs), enhancing response times by 30%. ■ Created and Optimized SQL queries and views, generating accurate reports that improved data processing efficiency by 25%. ■ Conducted in-depth data analysis and visualization for four departments, increasing decision-making transparency through Tableau, Oracle BI, and Power BI. ■ Identified and resolved critical system issues, implementing solutions that reduced incident recurrence by 40%. ■ Trained over 20 employees on ERP systems, boosting proficiency and reducing support tickets by 40%. ■ Leveraged a broad suite of tools, including SoapUI, SQL Server Management Studio, Oracle SQL Developer, UiPath, Tableau, Power BI, BI Report, Jira, SharePoint, and multiple ERP systems, to streamline workflows and increase productivity.

■ Helped clients install and configure essential software, ensuring compatibility with their systems.■ Set up simple network configurations, including Wi-Fi routers and home network troubleshooting.■ Managed basic troubleshooting tasks for operating systems, including updates and error resolution.